Complete project execution
51-step migration flow for Nonprofit CRM & Fundraising Cloud Migration
Follow the phases in order. Each step explains why the work is required, how it applies to this project, who owns it, what to do, which tools fit, what evidence to retain, and the gate that must pass before continuing.
Complete written guide
Full project notes
Nonprofit CRM & Fundraising Cloud Migration is treated as a complete public, legal, and nonprofit services service rather than a collection of isolated cloud resources. These notes explain the business journey, architecture, delivery or operating model, assurance controls, production signals, recovery behavior, and evidence required to manage the project from initiation through handover.
Execution-plan basisA complete migration lifecycle for estate discovery, target design, landing-zone construction, workload and data preparation, rehearsal, controlled cutover, hypercare, decommissioning, and benefits realization. Validate the cutover controls, gates, evidence, and rollback practices against the real migration program.
Business scope and service outcome
Migration of donor, campaign, recurring gift, event, volunteer, receipt, finance, and reporting data from legacy CRM systems. The governing objective is to create a reliable cloud donor platform while preserving consent, gift history, recurring instructions, finance reconciliation, and campaign continuity. Scope decisions must therefore be tested against the complete journey from “authenticate or identify the participant” to “retain records and provide status transparently”, not only against successful infrastructure deployment.
The service serves citizens, clients, donors, or applicants, case workers, reviewers, and service agents, records, finance, legal, and compliance teams, application, identity, and support owners. Ownership must remain clear at every handoff because a technically healthy component can still leave the business journey incomplete, inconsistent, inaccessible, or outside its required operating window.
- Business outcome measures: submission and decision completion rate, case age and workflow backlog, record-integrity and payment reconciliation, availability, accessibility, and user-support demand.
- Protected service assets: case, application, document, or donor records, decision, approval, and payment evidence, identity, consent, and communication history, retention, legal-hold, and audit metadata.
- Accountable participant groups: citizens, clients, donors, or applicants, case workers, reviewers, and service agents, records, finance, legal, and compliance teams, application, identity, and support owners.
Architecture and dependency notes
The Azure solution must carry each request, event, file, job, or operator action across public or partner identity services, document, workflow, payment, and notification platforms, records, finance, reporting, and archival systems, accessibility, language, privacy, and regulatory controls. Those dependencies require explicit identities, routes, timeouts, retry behavior, health signals, owners, escalation paths, capacity assumptions, and safe failure modes.
The working technology set is Azure App Service, Azure SQL, Data Factory, Logic Apps, Power BI, Terraform, Azure Monitor, Key Vault. Every technology is included for a defined service responsibility and must have version ownership, configuration source, security baseline, monitoring coverage, backup or recreation method, and an upgrade path. Unmanaged manual configuration is treated as drift and converted into reviewed automation or a governed runbook step.
- Journey stage 1: authenticate or identify the participant.
- Journey stage 2: submit the application, case, document, or donation.
- Journey stage 3: validate completeness and eligibility.
- Journey stage 4: route review, approval, and payment where required.
- Journey stage 5: issue the decision, receipt, permit, or service outcome.
- Journey stage 6: retain records and provide status transparently.
Migration waves, rehearsal, and cutover model
The migration is controlled as a sequence of dependency-aware waves rather than a bulk infrastructure move. Discovery establishes the trusted source baseline; target design answers security, availability, scaling, cost, observability, backup, recovery, and support needs; the landing zone is proven before workload data is introduced.
A representative pilot and timed rehearsal validate transfer duration, compatibility, integrations, performance, security, recovery, business reconciliation, operator readiness, and rollback. During production cutover, explicit checkpoints govern freeze, recovery-point capture, final synchronization, dependency start order, traffic movement, reconciliation, go/no-go, hypercare, and eventual source retirement.
- Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules.
- Designed target identity, application, data, integration, reporting, security, backup, and support model.
- Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions.
- Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications.
- Reconciled donation totals and retired legacy access after fundraising acceptance.
Security, risk, and assurance notes
The primary project risks are a participant cannot complete a time-sensitive service journey; records are lost, exposed, misrouted, or retained incorrectly; workflow and payment status diverge from the issued outcome; a change weakens accessibility, transparency, or separation of duties. They are converted into preventive, detective, and recovery controls rather than left as narrative concerns in a risk register. Each control has an owner, automated or procedural implementation, test method, evidence location, exception path, and review date.
Mandatory assurance includes accessible end-to-end journey testing; record integrity, retention, and legal-hold validation; maker-checker workflow with immutable decision history; privacy-safe monitoring and accountable service escalation. Identity and secrets follow least privilege; data is protected in transit and at rest; changes remain traceable to reviewed source; security and quality findings are resolved or formally accepted before the corresponding gate can pass.
- Control: accessible end-to-end journey testing.
- Control: record integrity, retention, and legal-hold validation.
- Control: maker-checker workflow with immutable decision history.
- Control: privacy-safe monitoring and accountable service escalation.
Observability and operational notes
Monitoring joins infrastructure health with application behavior, dependency state, security events, logs, traces, scheduled work, and the business journey. Dashboards and alerts are segmented by environment, region, tenant, cohort, and deployed version where those dimensions affect diagnosis or impact.
The key service indicators are submission and decision completion rate, case age and workflow backlog, record-integrity and payment reconciliation, availability, accessibility, and user-support demand. Every alert must name the affected service, likely impact, current value, threshold, responder, runbook, escalation path, and recovery condition. Synthetic checks exercise the real service path so that a green host or cluster cannot hide a failed business transaction.
- Operational signal: submission and decision completion rate.
- Operational signal: case age and workflow backlog.
- Operational signal: record-integrity and payment reconciliation.
- Operational signal: availability, accessibility, and user-support demand.
Recovery, handover, and continuous improvement
Recovery is designed around the complete service: application version, infrastructure, configuration, secrets and certificates, data, identity, networking, dependencies, observability, and accountable operators. Restore and failover exercises measure both recovery time and data position, then validate the critical journey before business recovery is declared.
Handover includes architecture, repository and release ownership, access, dashboards, alert routes, support schedules, runbooks, backup and recovery evidence, known risks, vendor contacts, cost ownership, and improvement backlog. Incidents, failed changes, capacity trends, security findings, and user feedback become funded corrective work with owners and measurable closure evidence.
- Target outcome: Improved donor and gift data quality.
- Target outcome: Protected recurring donation and financial reconciliation.
- Target outcome: Established a governed, supportable cloud CRM platform.
Visual project guide
Full flow diagram library
Use these diagrams with the critical-service journey, phase maps, and the execution diagram inside every step. Together they show how business work, platform components, delivery controls, evidence, recovery, and continuous improvement connect.
End-to-end business service flow
The customer, operator, data, and system journey that the technical project exists to protect.
- 01Stage 1Authenticate or identify the participant; observe submission and decision completion rate.
- 02Stage 2Submit the application, case, document, or donation; observe case age and workflow backlog.
- 03Stage 3Validate completeness and eligibility; observe record-integrity and payment reconciliation.
- 04Stage 4Route review, approval, and payment where required; observe availability, accessibility, and user-support demand.
- 05Stage 5Issue the decision, receipt, permit, or service outcome; observe submission and decision completion rate.
- 06Stage 6Retain records and provide status transparently; observe case age and workflow backlog.
Architecture and dependency flow
A logical view of how the Azure platform connects users, delivery tooling, service logic, protected data, dependencies, and operations.
- 01People and systemscitizens, clients, donors, or applicants and case workers, reviewers, and service agents
- 02Identity and entrypublic or partner identity services
- 03Azure platformAzure App Service, Azure SQL, Data Factory
- 04Project capabilityNonprofit Systems Migration: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules
- 05Protected statecase, application, document, or donor records and decision, approval, and payment evidence
- 06Connected servicesdocument, workflow, payment, and notification platforms, records, finance, reporting, and archival systems, accessibility, language, privacy, and regulatory controls
- 07Operational feedbacksubmission and decision completion rate and case age and workflow backlog
Migration lifecycle control flow
The ordered governance path used to control this migration project from entry criteria to measurable service outcome.
- 01DiscoverSource assets, dependencies, data, performance, cost, and recovery needs
- 02DesignDisposition, target architecture, security, operations, and economics
- 03Build targetGoverned landing zone, connectivity, identity, policy, and monitoring
- 04PrepareCompatibility, transfer, waves, cutover, rollback, and ownership
- 05PilotRepresentative workload and reusable migration learning
- 06RehearseTimed technical, business, security, recovery, and operator validation
- 07Cut overFreeze, final sync, dependency start, traffic, reconciliation, and decision
- 08StabilizeHypercare, handover, source retirement, optimization, and benefits
Risk, control, evidence, and gate flow
Every material risk is connected to a control, implementation, retained evidence, accountable decision, and live success signal.
- 01Identify riska participant cannot complete a time-sensitive service journey
- 02Select controlaccessible end-to-end journey testing
- 03ImplementAzure App Service, Azure SQL, Data Factory, Logic Apps
- 04Retain evidenceVersion, operator, timestamps, test output, approval, and before-and-after state
- 05Pass the gateThe accountable owner accepts measured evidence or stops the flow
- 06Monitor outcomesubmission and decision completion rate
- 07Feed improvementImproved donor and gift data quality.
Failure detection and service recovery loop
The closed loop used to detect degradation, localize the fault, restore the complete service, and prevent recurrence.
- 01Detect deviationsubmission and decision completion rate and case age and workflow backlog
- 02Establish impactcitizens, clients, donors, or applicants, case workers, reviewers, and service agents, and the affected journey stage
- 03Correlate evidencepublic or partner identity services, document, workflow, payment, and notification platforms, records, finance, reporting, and archival systems, accessibility, language, privacy, and regulatory controls
- 04Contain safelyrecord integrity, retention, and legal-hold validation
- 05Restore serviceRecover case, application, document, or donor records and decision, approval, and payment evidence
- 06Validate journeyauthenticate or identify the participant through retain records and provide status transparently
- 07Learn and improveEstablished a governed, supportable cloud CRM platform. Correct the detection and prevention gap.
Phase 01
Discover the estate
Define scope and outcomes, inventory the current estate, map dependencies, classify data, and establish business, performance, recovery, cost, and licensing baselines.
01Define migration charter and scopeOwner: Executive sponsor, program manager, architect, and workload owner+
State the business reason, workloads, locations, target outcome, boundaries, assumptions, timeline, budget, success measures, and constraints.
Define migration charter and scope is where the team must replace migration assumptions with a trusted source baseline. The implementation follows “authenticate or identify the participant” across records, finance, reporting, and archival systems. The protected business boundary is decision, approval, and payment evidence. Existing project evidence establishes the delivery context: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Apply record integrity, retention, and legal-hold validation to address the risk that a change weakens accessibility, transparency, or separation of duties; judge the result using record-integrity and payment reconciliation.
- 01Readiness inputAuthenticate or identify the participant with document, workflow, payment, and notification platforms
- 02Define migration charter and scopeInventory assets, transactions, dependencies, data obligations, criticality, performance, cost, licenses, downtime, and recovery needs
- 03Control pointMaker-checker workflow with immutable decision history
- 04EvidenceApproved migration charter, Scope and success scorecard using Terraform, Azure Monitor, Key Vault
- 05Exit decisionThe migration has a funded owner, measurable outcome, agreed boundary, and decision authority. Confirm availability, accessibility, and user-support demand.
- Apply this step to the source and destination path for “submit the application, case, document, or donation”. Identify accessibility, language, privacy, and regulatory controls, identity, consent, and communication history, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Terraform, Azure Monitor, Key Vault, Azure to inventory assets, transactions, dependencies, data obligations, criticality, performance, cost, licenses, downtime, and recovery needs. Project scope for this action: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Keep maker-checker workflow with immutable decision history active throughout transfer, validation, and decision-making.
- Capture Approved migration charter, Scope and success scorecard, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires case age and workflow backlog to support the intended result: improved donor and gift data quality, without allowing a participant cannot complete a time-sensitive service journey.
- Approved migration charter
- Scope and success scorecard
The migration has a funded owner, measurable outcome, agreed boundary, and decision authority.
02Identify stakeholders and decision ownersOwner: Program manager and business owner+
Map application, data, infrastructure, network, identity, security, compliance, vendor, finance, support, and business decision makers.
At this point, identify stakeholders and decision owners must replace migration assumptions with a trusted source baseline. The team traces the change through “submit the application, case, document, or donation”, including its reliance on accessibility, language, privacy, and regulatory controls and its effect on identity, consent, and communication history. The implementation anchor comes from the project’s recorded scope: Designed target identity, application, data, integration, reporting, security, backup, and support model. Apply maker-checker workflow with immutable decision history to address the risk that a participant cannot complete a time-sensitive service journey; judge the result using availability, accessibility, and user-support demand.
- 01Readiness inputSubmit the application, case, document, or donation with records, finance, reporting, and archival systems
- 02Identify stakeholders and decision ownersInventory assets, transactions, dependencies, data obligations, criticality, performance, cost, licenses, downtime, and recovery needs
- 03Control pointPrivacy-safe monitoring and accountable service escalation
- 04EvidenceStakeholder RACI, Governance and escalation calendar using Power BI, Terraform, Azure Monitor
- 05Exit decisionEvery architecture, cutover, risk, business-validation, and rollback decision has a named accountable owner. Confirm submission and decision completion rate.
- Apply this step to the source and destination path for “validate completeness and eligibility”. Identify public or partner identity services, retention, legal-hold, and audit metadata, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Power BI, Terraform, Azure Monitor, Azure to inventory assets, transactions, dependencies, data obligations, criticality, performance, cost, licenses, downtime, and recovery needs. Project scope for this action: Designed target identity, application, data, integration, reporting, security, backup, and support model. Keep privacy-safe monitoring and accountable service escalation active throughout transfer, validation, and decision-making.
- Capture Stakeholder RACI, Governance and escalation calendar, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires record-integrity and payment reconciliation to support the intended result: protected recurring donation and financial reconciliation, without allowing records are lost, exposed, misrouted, or retained incorrectly.
- Stakeholder RACI
- Governance and escalation calendar
Every architecture, cutover, risk, business-validation, and rollback decision has a named accountable owner.
03Inventory source assetsOwner: Discovery team and source-platform owners+
Record servers, VMs, clusters, databases, storage, applications, services, jobs, middleware, network devices, licenses, versions, and ownership.
The practical purpose of inventory source assets is to replace migration assumptions with a trusted source baseline. In the public, legal, and nonprofit services context, the work follows the journey from “validate completeness and eligibility” through public or partner identity services. The protected business boundary is retention, legal-hold, and audit metadata. The relevant project scope is concrete: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Apply privacy-safe monitoring and accountable service escalation to address the risk that records are lost, exposed, misrouted, or retained incorrectly; judge the result using submission and decision completion rate.
- 01Readiness inputValidate completeness and eligibility with accessibility, language, privacy, and regulatory controls
- 02Inventory source assetsInventory assets, transactions, dependencies, data obligations, criticality, performance, cost, licenses, downtime, and recovery needs
- 03Control pointAccessible end-to-end journey testing
- 04EvidenceValidated source inventory, Asset completeness report using Data Factory, Logic Apps, Power BI
- 05Exit decisionInventory findings reconcile with source management systems and unexplained assets have an investigation owner. Confirm case age and workflow backlog.
- Apply this step to the source and destination path for “route review, approval, and payment where required”. Identify document, workflow, payment, and notification platforms, case, application, document, or donor records, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Data Factory, Logic Apps, Power BI, Azure to inventory assets, transactions, dependencies, data obligations, criticality, performance, cost, licenses, downtime, and recovery needs. Project scope for this action: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Keep accessible end-to-end journey testing active throughout transfer, validation, and decision-making.
- Capture Validated source inventory, Asset completeness report, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires availability, accessibility, and user-support demand to support the intended result: established a governed, supportable cloud CRM platform, without allowing workflow and payment status diverge from the issued outcome.
- Validated source inventory
- Asset completeness report
Inventory findings reconcile with source management systems and unexplained assets have an investigation owner.
04Discover application dependenciesOwner: Application architect, network, and observability teams+
Map synchronous calls, queues, files, databases, identity, DNS, certificates, batch schedules, ports, protocols, vendors, users, and operational tools.
This step turns discover application dependencies into a controlled decision: replace migration assumptions with a trusted source baseline. The implementation follows “route review, approval, and payment where required” across document, workflow, payment, and notification platforms. The protected business boundary is case, application, document, or donor records. Existing project evidence establishes the delivery context: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Apply accessible end-to-end journey testing to address the risk that workflow and payment status diverge from the issued outcome; judge the result using case age and workflow backlog.
- 01Readiness inputRoute review, approval, and payment where required with public or partner identity services
- 02Discover application dependenciesInventory assets, transactions, dependencies, data obligations, criticality, performance, cost, licenses, downtime, and recovery needs
- 03Control pointRecord integrity, retention, and legal-hold validation
- 04EvidenceDependency map, Critical transaction flow using Power BI, Terraform, Azure Monitor
- 05Exit decisionEach in-scope workload has a complete inbound, outbound, timing, ownership, and failure-behavior view. Confirm record-integrity and payment reconciliation.
- Apply this step to the source and destination path for “issue the decision, receipt, permit, or service outcome”. Identify records, finance, reporting, and archival systems, decision, approval, and payment evidence, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Power BI, Terraform, Azure Monitor, Azure to inventory assets, transactions, dependencies, data obligations, criticality, performance, cost, licenses, downtime, and recovery needs. Project scope for this action: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Keep record integrity, retention, and legal-hold validation active throughout transfer, validation, and decision-making.
- Capture Dependency map, Critical transaction flow, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires submission and decision completion rate to support the intended result: improved donor and gift data quality, without allowing a change weakens accessibility, transparency, or separation of duties.
- Dependency map
- Critical transaction flow
Each in-scope workload has a complete inbound, outbound, timing, ownership, and failure-behavior view.
05Classify data and compliance obligationsOwner: Data owner, security, privacy, and compliance+
Identify sensitive classes, residency, sovereignty, encryption, retention, legal hold, audit, transfer, deletion, and access requirements.
Classify data and compliance obligations is where the team must replace migration assumptions with a trusted source baseline. The team traces the change through “issue the decision, receipt, permit, or service outcome”, including its reliance on records, finance, reporting, and archival systems and its effect on decision, approval, and payment evidence. The implementation anchor comes from the project’s recorded scope: Reconciled donation totals and retired legacy access after fundraising acceptance. Apply record integrity, retention, and legal-hold validation to address the risk that a change weakens accessibility, transparency, or separation of duties; judge the result using record-integrity and payment reconciliation.
- 01Readiness inputIssue the decision, receipt, permit, or service outcome with document, workflow, payment, and notification platforms
- 02Classify data and compliance obligationsInventory assets, transactions, dependencies, data obligations, criticality, performance, cost, licenses, downtime, and recovery needs
- 03Control pointMaker-checker workflow with immutable decision history
- 04EvidenceData classification register, Compliance control mapping using Logic Apps, Power BI, Terraform
- 05Exit decisionThe target and transfer design can satisfy every applicable control or has a formally accepted exception. Confirm availability, accessibility, and user-support demand.
- Apply this step to the source and destination path for “retain records and provide status transparently”. Identify accessibility, language, privacy, and regulatory controls, identity, consent, and communication history, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Logic Apps, Power BI, Terraform, Azure to inventory assets, transactions, dependencies, data obligations, criticality, performance, cost, licenses, downtime, and recovery needs. Project scope for this action: Reconciled donation totals and retired legacy access after fundraising acceptance. Keep maker-checker workflow with immutable decision history active throughout transfer, validation, and decision-making.
- Capture Data classification register, Compliance control mapping, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires case age and workflow backlog to support the intended result: protected recurring donation and financial reconciliation, without allowing a participant cannot complete a time-sensitive service journey.
- Data classification register
- Compliance control mapping
The target and transfer design can satisfy every applicable control or has a formally accepted exception.
06Rank business criticalityOwner: Business continuity and workload owners+
Classify user impact, revenue, safety, regulatory, operational, seasonal, dependency, and outage consequences to prioritize migration waves.
At this point, rank business criticality must replace migration assumptions with a trusted source baseline. In the public, legal, and nonprofit services context, the work follows the journey from “retain records and provide status transparently” through accessibility, language, privacy, and regulatory controls. The protected business boundary is identity, consent, and communication history. The relevant project scope is concrete: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Apply maker-checker workflow with immutable decision history to address the risk that a participant cannot complete a time-sensitive service journey; judge the result using availability, accessibility, and user-support demand.
- 01Readiness inputRetain records and provide status transparently with records, finance, reporting, and archival systems
- 02Rank business criticalityInventory assets, transactions, dependencies, data obligations, criticality, performance, cost, licenses, downtime, and recovery needs
- 03Control pointPrivacy-safe monitoring and accountable service escalation
- 04EvidenceCriticality tier matrix, Business blackout calendar using Power BI, Terraform, Azure Monitor
- 05Exit decisionWave order and downtime strategy reflect business impact and protected operating periods. Confirm submission and decision completion rate.
- Apply this step to the source and destination path for “authenticate or identify the participant”. Identify public or partner identity services, retention, legal-hold, and audit metadata, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Power BI, Terraform, Azure Monitor, Azure to inventory assets, transactions, dependencies, data obligations, criticality, performance, cost, licenses, downtime, and recovery needs. Project scope for this action: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Keep privacy-safe monitoring and accountable service escalation active throughout transfer, validation, and decision-making.
- Capture Criticality tier matrix, Business blackout calendar, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires record-integrity and payment reconciliation to support the intended result: established a governed, supportable cloud CRM platform, without allowing records are lost, exposed, misrouted, or retained incorrectly.
- Criticality tier matrix
- Business blackout calendar
Wave order and downtime strategy reflect business impact and protected operating periods.
07Capture performance and capacity baselineOwner: Performance engineering and platform operations+
Measure CPU, memory, storage, IOPS, throughput, latency, concurrency, growth, batch windows, peaks, and dependency response under representative load.
The practical purpose of capture performance and capacity baseline is to replace migration assumptions with a trusted source baseline. The implementation follows “authenticate or identify the participant” across public or partner identity services. The protected business boundary is retention, legal-hold, and audit metadata. Existing project evidence establishes the delivery context: Designed target identity, application, data, integration, reporting, security, backup, and support model. Apply privacy-safe monitoring and accountable service escalation to address the risk that records are lost, exposed, misrouted, or retained incorrectly; judge the result using submission and decision completion rate.
- 01Readiness inputAuthenticate or identify the participant with accessibility, language, privacy, and regulatory controls
- 02Capture performance and capacity baselineInventory assets, transactions, dependencies, data obligations, criticality, performance, cost, licenses, downtime, and recovery needs
- 03Control pointAccessible end-to-end journey testing
- 04EvidenceSource performance baseline, Capacity and growth profile using Power BI, Terraform, Azure Monitor
- 05Exit decisionTarget sizing and validation thresholds use measured percentiles and peaks instead of static allocations alone. Confirm case age and workflow backlog.
- Apply this step to the source and destination path for “submit the application, case, document, or donation”. Identify document, workflow, payment, and notification platforms, case, application, document, or donor records, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Power BI, Terraform, Azure Monitor, Azure to inventory assets, transactions, dependencies, data obligations, criticality, performance, cost, licenses, downtime, and recovery needs. Project scope for this action: Designed target identity, application, data, integration, reporting, security, backup, and support model. Keep accessible end-to-end journey testing active throughout transfer, validation, and decision-making.
- Capture Source performance baseline, Capacity and growth profile, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires availability, accessibility, and user-support demand to support the intended result: improved donor and gift data quality, without allowing workflow and payment status diverge from the issued outcome.
- Source performance baseline
- Capacity and growth profile
Target sizing and validation thresholds use measured percentiles and peaks instead of static allocations alone.
08Capture cost and license baselineOwner: FinOps, procurement, and asset management+
Calculate infrastructure, support, facilities, software, network, backup, labor, commitment, and license costs plus contract and portability constraints.
This step turns capture cost and license baseline into a controlled decision: replace migration assumptions with a trusted source baseline. The team traces the change through “submit the application, case, document, or donation”, including its reliance on document, workflow, payment, and notification platforms and its effect on case, application, document, or donor records. The implementation anchor comes from the project’s recorded scope: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Apply accessible end-to-end journey testing to address the risk that workflow and payment status diverge from the issued outcome; judge the result using case age and workflow backlog.
- 01Readiness inputSubmit the application, case, document, or donation with public or partner identity services
- 02Capture cost and license baselineInventory assets, transactions, dependencies, data obligations, criticality, performance, cost, licenses, downtime, and recovery needs
- 03Control pointRecord integrity, retention, and legal-hold validation
- 04EvidenceCurrent total-cost baseline, License and contract constraint register using Power BI, Terraform, Azure Monitor
- 05Exit decisionThe target business case includes comparable cost, one-time migration cost, termination risk, and license eligibility. Confirm record-integrity and payment reconciliation.
- Apply this step to the source and destination path for “validate completeness and eligibility”. Identify records, finance, reporting, and archival systems, decision, approval, and payment evidence, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Power BI, Terraform, Azure Monitor, Azure to inventory assets, transactions, dependencies, data obligations, criticality, performance, cost, licenses, downtime, and recovery needs. Project scope for this action: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Keep record integrity, retention, and legal-hold validation active throughout transfer, validation, and decision-making.
- Capture Current total-cost baseline, License and contract constraint register, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires submission and decision completion rate to support the intended result: protected recurring donation and financial reconciliation, without allowing a change weakens accessibility, transparency, or separation of duties.
- Current total-cost baseline
- License and contract constraint register
The target business case includes comparable cost, one-time migration cost, termination risk, and license eligibility.
09Confirm downtime and recovery objectivesOwner: Business owner, continuity, data, and architecture leads+
Agree cutover outage, RTO, RPO, data-loss tolerance, rollback time, service priority, and business validation window for every tier.
Confirm downtime and recovery objectives is where the team must replace migration assumptions with a trusted source baseline. In the public, legal, and nonprofit services context, the work follows the journey from “validate completeness and eligibility” through records, finance, reporting, and archival systems. The protected business boundary is decision, approval, and payment evidence. The relevant project scope is concrete: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Apply record integrity, retention, and legal-hold validation to address the risk that a change weakens accessibility, transparency, or separation of duties; judge the result using record-integrity and payment reconciliation.
- 01Readiness inputValidate completeness and eligibility with document, workflow, payment, and notification platforms
- 02Confirm downtime and recovery objectivesInventory assets, transactions, dependencies, data obligations, criticality, performance, cost, licenses, downtime, and recovery needs
- 03Control pointMaker-checker workflow with immutable decision history
- 04EvidenceDowntime and RTO/RPO matrix, Approved recovery assumptions using Logic Apps, Power BI, Terraform
- 05Exit decisionThe migration method and rollback window can meet the approved business tolerances. Confirm availability, accessibility, and user-support demand.
- Apply this step to the source and destination path for “route review, approval, and payment where required”. Identify accessibility, language, privacy, and regulatory controls, identity, consent, and communication history, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Logic Apps, Power BI, Terraform, Azure to inventory assets, transactions, dependencies, data obligations, criticality, performance, cost, licenses, downtime, and recovery needs. Project scope for this action: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Keep maker-checker workflow with immutable decision history active throughout transfer, validation, and decision-making.
- Capture Downtime and RTO/RPO matrix, Approved recovery assumptions, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires case age and workflow backlog to support the intended result: established a governed, supportable cloud CRM platform, without allowing a participant cannot complete a time-sensitive service journey.
- Downtime and RTO/RPO matrix
- Approved recovery assumptions
The migration method and rollback window can meet the approved business tolerances.
Phase 02
Design the destination
Select the migration disposition and design a secure, available, scalable, observable, recoverable, supportable, and cost-owned target architecture.
10Select the migration dispositionOwner: Architecture review board and workload owner+
Choose rehost, replatform, refactor, repurchase, retain, retire, relocate, or a staged combination based on value, risk, compatibility, and timeline.
At this point, select the migration disposition must choose a target that is operable, secure, recoverable, and economically owned. The implementation follows “route review, approval, and payment where required” across accessibility, language, privacy, and regulatory controls. The protected business boundary is identity, consent, and communication history. Existing project evidence establishes the delivery context: Reconciled donation totals and retired legacy access after fundraising acceptance. Apply maker-checker workflow with immutable decision history to address the risk that a participant cannot complete a time-sensitive service journey; judge the result using availability, accessibility, and user-support demand.
- 01Readiness inputRoute review, approval, and payment where required with records, finance, reporting, and archival systems
- 02Select the migration dispositionDecide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries
- 03Control pointPrivacy-safe monitoring and accountable service escalation
- 04EvidenceDisposition decision record, Workload treatment backlog using Logic Apps, Power BI, Terraform
- 05Exit decisionEach workload has a justified strategy, owner, dependencies, target, effort estimate, and exception path. Confirm submission and decision completion rate.
- Apply this step to the source and destination path for “issue the decision, receipt, permit, or service outcome”. Identify public or partner identity services, retention, legal-hold, and audit metadata, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Logic Apps, Power BI, Terraform, Azure to decide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries. Project scope for this action: Reconciled donation totals and retired legacy access after fundraising acceptance. Keep privacy-safe monitoring and accountable service escalation active throughout transfer, validation, and decision-making.
- Capture Disposition decision record, Workload treatment backlog, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires record-integrity and payment reconciliation to support the intended result: improved donor and gift data quality, without allowing records are lost, exposed, misrouted, or retained incorrectly.
- Disposition decision record
- Workload treatment backlog
Each workload has a justified strategy, owner, dependencies, target, effort estimate, and exception path.
11Design the target architectureOwner: Solution, cloud, data, network, and security architects+
Define user entry, compute, data, integration, identity, network, observability, backup, recovery, scaling, and operational boundaries in the destination.
The practical purpose of design the target architecture is to choose a target that is operable, secure, recoverable, and economically owned. The team traces the change through “issue the decision, receipt, permit, or service outcome”, including its reliance on public or partner identity services and its effect on retention, legal-hold, and audit metadata. The implementation anchor comes from the project’s recorded scope: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Apply privacy-safe monitoring and accountable service escalation to address the risk that records are lost, exposed, misrouted, or retained incorrectly; judge the result using submission and decision completion rate.
- 01Readiness inputIssue the decision, receipt, permit, or service outcome with accessibility, language, privacy, and regulatory controls
- 02Design the target architectureDecide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries
- 03Control pointAccessible end-to-end journey testing
- 04EvidenceTarget architecture and flows, Architecture decision records using Azure SQL, Data Factory, Logic Apps
- 05Exit decisionThe destination meets functional, non-functional, compliance, operational, and migration requirements without unexplained dependencies. Confirm case age and workflow backlog.
- Apply this step to the source and destination path for “retain records and provide status transparently”. Identify document, workflow, payment, and notification platforms, case, application, document, or donor records, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Azure SQL, Data Factory, Logic Apps, Azure to decide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries. Project scope for this action: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Keep accessible end-to-end journey testing active throughout transfer, validation, and decision-making.
- Capture Target architecture and flows, Architecture decision records, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires availability, accessibility, and user-support demand to support the intended result: protected recurring donation and financial reconciliation, without allowing workflow and payment status diverge from the issued outcome.
- Target architecture and flows
- Architecture decision records
The destination meets functional, non-functional, compliance, operational, and migration requirements without unexplained dependencies.
12Design accounts, subscriptions, and landing-zone structureOwner: Cloud platform and enterprise architecture+
Separate environments and workloads using management groups, accounts, subscriptions, projects, resource groups, naming, tags, policy, budgets, and ownership.
This step turns design accounts, subscriptions, and landing-zone structure into a controlled decision: choose a target that is operable, secure, recoverable, and economically owned. In the public, legal, and nonprofit services context, the work follows the journey from “retain records and provide status transparently” through document, workflow, payment, and notification platforms. The protected business boundary is case, application, document, or donor records. The relevant project scope is concrete: Designed target identity, application, data, integration, reporting, security, backup, and support model. Apply accessible end-to-end journey testing to address the risk that workflow and payment status diverge from the issued outcome; judge the result using case age and workflow backlog.
- 01Readiness inputRetain records and provide status transparently with public or partner identity services
- 02Design accounts, subscriptions, and landing-zone structureDecide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries
- 03Control pointRecord integrity, retention, and legal-hold validation
- 04EvidenceLanding-zone hierarchy, Naming, tagging, and ownership standard using Terraform, Azure Monitor, Key Vault
- 05Exit decisionEach target resource has the correct isolation, policy inheritance, cost owner, environment, and lifecycle boundary. Confirm record-integrity and payment reconciliation.
- Apply this step to the source and destination path for “authenticate or identify the participant”. Identify records, finance, reporting, and archival systems, decision, approval, and payment evidence, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Terraform, Azure Monitor, Key Vault, Azure to decide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries. Project scope for this action: Designed target identity, application, data, integration, reporting, security, backup, and support model. Keep record integrity, retention, and legal-hold validation active throughout transfer, validation, and decision-making.
- Capture Landing-zone hierarchy, Naming, tagging, and ownership standard, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires submission and decision completion rate to support the intended result: established a governed, supportable cloud CRM platform, without allowing a change weakens accessibility, transparency, or separation of duties.
- Landing-zone hierarchy
- Naming, tagging, and ownership standard
Each target resource has the correct isolation, policy inheritance, cost owner, environment, and lifecycle boundary.
13Design connectivity and DNSOwner: Network, cloud platform, and security teams+
Plan address space, routing, peering, VPN or private connectivity, firewalls, load balancing, ingress, egress, proxies, private endpoints, DNS, and cutover TTL.
Design connectivity and DNS is where the team must choose a target that is operable, secure, recoverable, and economically owned. The implementation follows “authenticate or identify the participant” across records, finance, reporting, and archival systems. The protected business boundary is decision, approval, and payment evidence. Existing project evidence establishes the delivery context: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Apply record integrity, retention, and legal-hold validation to address the risk that a change weakens accessibility, transparency, or separation of duties; judge the result using record-integrity and payment reconciliation.
- 01Readiness inputAuthenticate or identify the participant with document, workflow, payment, and notification platforms
- 02Design connectivity and DNSDecide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries
- 03Control pointMaker-checker workflow with immutable decision history
- 04EvidenceNetwork and DNS design, Connectivity and traffic matrix using Azure Monitor, Key Vault, Azure App Service
- 05Exit decisionSource, target, users, dependencies, management, and recovery paths are routable without overlapping ranges or unintended exposure. Confirm availability, accessibility, and user-support demand.
- Apply this step to the source and destination path for “submit the application, case, document, or donation”. Identify accessibility, language, privacy, and regulatory controls, identity, consent, and communication history, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Azure Monitor, Key Vault, Azure App Service, Azure to decide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries. Project scope for this action: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Keep maker-checker workflow with immutable decision history active throughout transfer, validation, and decision-making.
- Capture Network and DNS design, Connectivity and traffic matrix, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires case age and workflow backlog to support the intended result: improved donor and gift data quality, without allowing a participant cannot complete a time-sensitive service journey.
- Network and DNS design
- Connectivity and traffic matrix
Source, target, users, dependencies, management, and recovery paths are routable without overlapping ranges or unintended exposure.
14Design identity and accessOwner: Identity, security, platform, and workload owners+
Map users, groups, service identities, federation, managed identity, RBAC, privileged activation, emergency access, and separation of duties.
At this point, design identity and access must choose a target that is operable, secure, recoverable, and economically owned. The team traces the change through “submit the application, case, document, or donation”, including its reliance on accessibility, language, privacy, and regulatory controls and its effect on identity, consent, and communication history. The implementation anchor comes from the project’s recorded scope: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Apply maker-checker workflow with immutable decision history to address the risk that a participant cannot complete a time-sensitive service journey; judge the result using availability, accessibility, and user-support demand.
- 01Readiness inputSubmit the application, case, document, or donation with records, finance, reporting, and archival systems
- 02Design identity and accessDecide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries
- 03Control pointPrivacy-safe monitoring and accountable service escalation
- 04EvidenceIdentity and RBAC mapping, Authentication and privileged-access design using Terraform, Azure Monitor, Key Vault
- 05Exit decisionHuman and workload access follows least privilege and has a migration, test, audit, and rollback approach. Confirm submission and decision completion rate.
- Apply this step to the source and destination path for “validate completeness and eligibility”. Identify public or partner identity services, retention, legal-hold, and audit metadata, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Terraform, Azure Monitor, Key Vault, Azure to decide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries. Project scope for this action: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Keep privacy-safe monitoring and accountable service escalation active throughout transfer, validation, and decision-making.
- Capture Identity and RBAC mapping, Authentication and privileged-access design, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires record-integrity and payment reconciliation to support the intended result: protected recurring donation and financial reconciliation, without allowing records are lost, exposed, misrouted, or retained incorrectly.
- Identity and RBAC mapping
- Authentication and privileged-access design
Human and workload access follows least privilege and has a migration, test, audit, and rollback approach.
15Design security and compliance controlsOwner: Security architecture and compliance+
Define segmentation, hardening, vulnerability management, endpoint protection, policy, logging, threat detection, incident response, and evidence collection.
The practical purpose of design security and compliance controls is to choose a target that is operable, secure, recoverable, and economically owned. In the public, legal, and nonprofit services context, the work follows the journey from “validate completeness and eligibility” through public or partner identity services. The protected business boundary is retention, legal-hold, and audit metadata. The relevant project scope is concrete: Reconciled donation totals and retired legacy access after fundraising acceptance. Apply privacy-safe monitoring and accountable service escalation to address the risk that records are lost, exposed, misrouted, or retained incorrectly; judge the result using submission and decision completion rate.
- 01Readiness inputValidate completeness and eligibility with accessibility, language, privacy, and regulatory controls
- 02Design security and compliance controlsDecide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries
- 03Control pointAccessible end-to-end journey testing
- 04EvidenceTarget security control matrix, Threat model and remediation plan using Data Factory, Logic Apps, Power BI
- 05Exit decisionRequired controls are automated, testable, owned, and connected to migration release gates. Confirm case age and workflow backlog.
- Apply this step to the source and destination path for “route review, approval, and payment where required”. Identify document, workflow, payment, and notification platforms, case, application, document, or donor records, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Data Factory, Logic Apps, Power BI, Azure to decide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries. Project scope for this action: Reconciled donation totals and retired legacy access after fundraising acceptance. Keep accessible end-to-end journey testing active throughout transfer, validation, and decision-making.
- Capture Target security control matrix, Threat model and remediation plan, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires availability, accessibility, and user-support demand to support the intended result: established a governed, supportable cloud CRM platform, without allowing workflow and payment status diverge from the issued outcome.
- Target security control matrix
- Threat model and remediation plan
Required controls are automated, testable, owned, and connected to migration release gates.
16Design encryption, keys, and secretsOwner: Security, PKI, data, and application teams+
Plan encryption in transit and at rest, key ownership, HSM or vault usage, secret transfer or rotation, certificate trust, custody, and recovery.
This step turns design encryption, keys, and secrets into a controlled decision: choose a target that is operable, secure, recoverable, and economically owned. The implementation follows “route review, approval, and payment where required” across document, workflow, payment, and notification platforms. The protected business boundary is case, application, document, or donor records. Existing project evidence establishes the delivery context: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Apply accessible end-to-end journey testing to address the risk that workflow and payment status diverge from the issued outcome; judge the result using case age and workflow backlog.
- 01Readiness inputRoute review, approval, and payment where required with public or partner identity services
- 02Design encryption, keys, and secretsDecide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries
- 03Control pointRecord integrity, retention, and legal-hold validation
- 04EvidenceKey and secret migration plan, Certificate and trust inventory using Key Vault, Azure App Service, Azure SQL
- 05Exit decisionNo credential or private key is embedded in code, copied insecurely, left ownerless, or missing a rotation and rollback path. Confirm record-integrity and payment reconciliation.
- Apply this step to the source and destination path for “issue the decision, receipt, permit, or service outcome”. Identify records, finance, reporting, and archival systems, decision, approval, and payment evidence, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Key Vault, Azure App Service, Azure SQL, Azure to decide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries. Project scope for this action: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Keep record integrity, retention, and legal-hold validation active throughout transfer, validation, and decision-making.
- Capture Key and secret migration plan, Certificate and trust inventory, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires submission and decision completion rate to support the intended result: improved donor and gift data quality, without allowing a change weakens accessibility, transparency, or separation of duties.
- Key and secret migration plan
- Certificate and trust inventory
No credential or private key is embedded in code, copied insecurely, left ownerless, or missing a rotation and rollback path.
17Size the target platformOwner: Platform architecture, performance engineering, and FinOps+
Translate measured load, growth, service limits, redundancy, burst, licensing, and recovery capacity into target compute, data, storage, and network sizing.
Size the target platform is where the team must choose a target that is operable, secure, recoverable, and economically owned. The team traces the change through “issue the decision, receipt, permit, or service outcome”, including its reliance on records, finance, reporting, and archival systems and its effect on decision, approval, and payment evidence. The implementation anchor comes from the project’s recorded scope: Designed target identity, application, data, integration, reporting, security, backup, and support model. Apply record integrity, retention, and legal-hold validation to address the risk that a change weakens accessibility, transparency, or separation of duties; judge the result using record-integrity and payment reconciliation.
- 01Readiness inputIssue the decision, receipt, permit, or service outcome with document, workflow, payment, and notification platforms
- 02Size the target platformDecide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries
- 03Control pointMaker-checker workflow with immutable decision history
- 04EvidenceTarget sizing model, Quota and cost forecast using Logic Apps, Power BI, Terraform
- 05Exit decisionCapacity supports peak and failure scenarios with approved headroom, quota, and cost. Confirm availability, accessibility, and user-support demand.
- Apply this step to the source and destination path for “retain records and provide status transparently”. Identify accessibility, language, privacy, and regulatory controls, identity, consent, and communication history, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Logic Apps, Power BI, Terraform, Azure to decide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries. Project scope for this action: Designed target identity, application, data, integration, reporting, security, backup, and support model. Keep maker-checker workflow with immutable decision history active throughout transfer, validation, and decision-making.
- Capture Target sizing model, Quota and cost forecast, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires case age and workflow backlog to support the intended result: protected recurring donation and financial reconciliation, without allowing a participant cannot complete a time-sensitive service journey.
- Target sizing model
- Quota and cost forecast
Capacity supports peak and failure scenarios with approved headroom, quota, and cost.
18Design availability and scalingOwner: Solution architect and SRE+
Choose zones, regions, replicas, load distribution, autoscaling signals, session behavior, state placement, rate limits, and degradation strategies.
At this point, design availability and scaling must choose a target that is operable, secure, recoverable, and economically owned. In the public, legal, and nonprofit services context, the work follows the journey from “retain records and provide status transparently” through accessibility, language, privacy, and regulatory controls. The protected business boundary is identity, consent, and communication history. The relevant project scope is concrete: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Apply maker-checker workflow with immutable decision history to address the risk that a participant cannot complete a time-sensitive service journey; judge the result using availability, accessibility, and user-support demand.
- 01Readiness inputRetain records and provide status transparently with records, finance, reporting, and archival systems
- 02Design availability and scalingDecide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries
- 03Control pointPrivacy-safe monitoring and accountable service escalation
- 04EvidenceAvailability and scaling design, Failure-mode analysis using Data Factory, Logic Apps, Power BI
- 05Exit decisionNo required service target relies on a single unprotected component or an untested scaling assumption. Confirm submission and decision completion rate.
- Apply this step to the source and destination path for “authenticate or identify the participant”. Identify public or partner identity services, retention, legal-hold, and audit metadata, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Data Factory, Logic Apps, Power BI, Azure to decide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries. Project scope for this action: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Keep privacy-safe monitoring and accountable service escalation active throughout transfer, validation, and decision-making.
- Capture Availability and scaling design, Failure-mode analysis, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires record-integrity and payment reconciliation to support the intended result: established a governed, supportable cloud CRM platform, without allowing records are lost, exposed, misrouted, or retained incorrectly.
- Availability and scaling design
- Failure-mode analysis
No required service target relies on a single unprotected component or an untested scaling assumption.
19Design backup and disaster recoveryOwner: Business continuity, data, security, and platform teams+
Define protected assets, frequency, retention, immutable copies, cross-region or cross-account recovery, orchestration, DNS, failback, and testing.
The practical purpose of design backup and disaster recovery is to choose a target that is operable, secure, recoverable, and economically owned. The implementation follows “authenticate or identify the participant” across public or partner identity services. The protected business boundary is retention, legal-hold, and audit metadata. Existing project evidence establishes the delivery context: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Apply privacy-safe monitoring and accountable service escalation to address the risk that records are lost, exposed, misrouted, or retained incorrectly; judge the result using submission and decision completion rate.
- 01Readiness inputAuthenticate or identify the participant with accessibility, language, privacy, and regulatory controls
- 02Design backup and disaster recoveryDecide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries
- 03Control pointAccessible end-to-end journey testing
- 04EvidenceBackup and DR architecture, Restore and failover test plan using Azure Monitor, Key Vault, Azure App Service
- 05Exit decisionThe complete target service can recover within approved RPO/RTO and protected copies meet security and retention obligations. Confirm case age and workflow backlog.
- Apply this step to the source and destination path for “submit the application, case, document, or donation”. Identify document, workflow, payment, and notification platforms, case, application, document, or donor records, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Azure Monitor, Key Vault, Azure App Service, Azure to decide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries. Project scope for this action: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Keep accessible end-to-end journey testing active throughout transfer, validation, and decision-making.
- Capture Backup and DR architecture, Restore and failover test plan, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires availability, accessibility, and user-support demand to support the intended result: improved donor and gift data quality, without allowing workflow and payment status diverge from the issued outcome.
- Backup and DR architecture
- Restore and failover test plan
The complete target service can recover within approved RPO/RTO and protected copies meet security and retention obligations.
20Design observability and supportOwner: SRE, observability engineering, and support lead+
Specify metrics, logs, traces, business journeys, alerts, dashboards, retention, on-call routing, runbooks, service catalogue, and operational ownership.
This step turns design observability and support into a controlled decision: choose a target that is operable, secure, recoverable, and economically owned. The team traces the change through “submit the application, case, document, or donation”, including its reliance on document, workflow, payment, and notification platforms and its effect on case, application, document, or donor records. The implementation anchor comes from the project’s recorded scope: Reconciled donation totals and retired legacy access after fundraising acceptance. Apply accessible end-to-end journey testing to address the risk that workflow and payment status diverge from the issued outcome; judge the result using case age and workflow backlog.
- 01Readiness inputSubmit the application, case, document, or donation with public or partner identity services
- 02Design observability and supportDecide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries
- 03Control pointRecord integrity, retention, and legal-hold validation
- 04EvidenceObservability design, Target operating model and support RACI using Logic Apps, Power BI, Terraform
- 05Exit decisionThe migrated service can be detected, diagnosed, restored, and escalated from day one. Confirm record-integrity and payment reconciliation.
- Apply this step to the source and destination path for “validate completeness and eligibility”. Identify records, finance, reporting, and archival systems, decision, approval, and payment evidence, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Logic Apps, Power BI, Terraform, Azure to decide workload disposition and design landing-zone, network, identity, data, security, scaling, backup, observability, and support boundaries. Project scope for this action: Reconciled donation totals and retired legacy access after fundraising acceptance. Keep record integrity, retention, and legal-hold validation active throughout transfer, validation, and decision-making.
- Capture Observability design, Target operating model and support RACI, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires submission and decision completion rate to support the intended result: protected recurring donation and financial reconciliation, without allowing a change weakens accessibility, transparency, or separation of duties.
- Observability design
- Target operating model and support RACI
The migrated service can be detected, diagnosed, restored, and escalated from day one.
Phase 03
Build the landing zone
Provision governed target foundations through versioned infrastructure code and prove identity, network, policy, security, monitoring, and operational readiness.
21Create reusable infrastructure modules and stateOwner: Platform engineering and DevOps+
Build reviewed modules for governance, network, identity, security, compute, data, storage, monitoring, backup, and recovery with protected remote state.
Create reusable infrastructure modules and state is where the team must create the governed destination before moving business workload. In the public, legal, and nonprofit services context, the work follows the journey from “validate completeness and eligibility” through records, finance, reporting, and archival systems. The protected business boundary is decision, approval, and payment evidence. The relevant project scope is concrete: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Apply record integrity, retention, and legal-hold validation to address the risk that a change weakens accessibility, transparency, or separation of duties; judge the result using record-integrity and payment reconciliation.
- 01Readiness inputValidate completeness and eligibility with document, workflow, payment, and notification platforms
- 02Create reusable infrastructure modules and stateProvision target environments from versioned modules and activate policy, identity, connectivity, logging, security, budget, and recovery foundations
- 03Control pointMaker-checker workflow with immutable decision history
- 04EvidenceVersioned infrastructure repository, Module tests and state controls using Logic Apps, Power BI, Terraform
- 05Exit decisionA clean target can be planned reproducibly with no secrets in state output or unmanaged manual dependency. Confirm availability, accessibility, and user-support demand.
- Apply this step to the source and destination path for “route review, approval, and payment where required”. Identify accessibility, language, privacy, and regulatory controls, identity, consent, and communication history, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Logic Apps, Power BI, Terraform, Azure to provision target environments from versioned modules and activate policy, identity, connectivity, logging, security, budget, and recovery foundations. Project scope for this action: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Keep maker-checker workflow with immutable decision history active throughout transfer, validation, and decision-making.
- Capture Versioned infrastructure repository, Module tests and state controls, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires case age and workflow backlog to support the intended result: established a governed, supportable cloud CRM platform, without allowing a participant cannot complete a time-sensitive service journey.
- Versioned infrastructure repository
- Module tests and state controls
A clean target can be planned reproducibly with no secrets in state output or unmanaged manual dependency.
22Provision target environmentsOwner: DevOps and cloud platform engineering+
Create development, test, staging, production, and recovery foundations through approved automation and environment-specific configuration.
At this point, provision target environments must create the governed destination before moving business workload. The implementation follows “route review, approval, and payment where required” across accessibility, language, privacy, and regulatory controls. The protected business boundary is identity, consent, and communication history. Existing project evidence establishes the delivery context: Designed target identity, application, data, integration, reporting, security, backup, and support model. Apply maker-checker workflow with immutable decision history to address the risk that a participant cannot complete a time-sensitive service journey; judge the result using availability, accessibility, and user-support demand.
- 01Readiness inputRoute review, approval, and payment where required with records, finance, reporting, and archival systems
- 02Provision target environmentsProvision target environments from versioned modules and activate policy, identity, connectivity, logging, security, budget, and recovery foundations
- 03Control pointPrivacy-safe monitoring and accountable service escalation
- 04EvidencePlan/apply and deployment records, Environment inventory and ownership using Azure App Service, Azure SQL, Data Factory
- 05Exit decisionResources match reviewed code, naming, tags, isolation, policy, budget, identity, and observability requirements. Confirm submission and decision completion rate.
- Apply this step to the source and destination path for “issue the decision, receipt, permit, or service outcome”. Identify public or partner identity services, retention, legal-hold, and audit metadata, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Azure App Service, Azure SQL, Data Factory, Azure to provision target environments from versioned modules and activate policy, identity, connectivity, logging, security, budget, and recovery foundations. Project scope for this action: Designed target identity, application, data, integration, reporting, security, backup, and support model. Keep privacy-safe monitoring and accountable service escalation active throughout transfer, validation, and decision-making.
- Capture Plan/apply and deployment records, Environment inventory and ownership, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires record-integrity and payment reconciliation to support the intended result: improved donor and gift data quality, without allowing records are lost, exposed, misrouted, or retained incorrectly.
- Plan/apply and deployment records
- Environment inventory and ownership
Resources match reviewed code, naming, tags, isolation, policy, budget, identity, and observability requirements.
23Validate policy and security guardrailsOwner: Cloud security and platform governance+
Test preventive and detective policy, network exposure, encryption, images, patch level, logging, backup, vulnerability, identity, and compliance rules.
The practical purpose of validate policy and security guardrails is to create the governed destination before moving business workload. The team traces the change through “issue the decision, receipt, permit, or service outcome”, including its reliance on public or partner identity services and its effect on retention, legal-hold, and audit metadata. The implementation anchor comes from the project’s recorded scope: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Apply privacy-safe monitoring and accountable service escalation to address the risk that records are lost, exposed, misrouted, or retained incorrectly; judge the result using submission and decision completion rate.
- 01Readiness inputIssue the decision, receipt, permit, or service outcome with accessibility, language, privacy, and regulatory controls
- 02Validate policy and security guardrailsProvision target environments from versioned modules and activate policy, identity, connectivity, logging, security, budget, and recovery foundations
- 03Control pointAccessible end-to-end journey testing
- 04EvidencePolicy compliance report, Security test and exception register using Data Factory, Logic Apps, Power BI
- 05Exit decisionCritical violations block workload onboarding and every exception has owner, justification, expiry, and compensating control. Confirm case age and workflow backlog.
- Apply this step to the source and destination path for “retain records and provide status transparently”. Identify document, workflow, payment, and notification platforms, case, application, document, or donor records, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Data Factory, Logic Apps, Power BI, Azure to provision target environments from versioned modules and activate policy, identity, connectivity, logging, security, budget, and recovery foundations. Project scope for this action: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Keep accessible end-to-end journey testing active throughout transfer, validation, and decision-making.
- Capture Policy compliance report, Security test and exception register, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires availability, accessibility, and user-support demand to support the intended result: protected recurring donation and financial reconciliation, without allowing workflow and payment status diverge from the issued outcome.
- Policy compliance report
- Security test and exception register
Critical violations block workload onboarding and every exception has owner, justification, expiry, and compensating control.
24Prepare dependency endpoints and operationsOwner: Network, integration, identity, vendor, and operations teams+
Create target endpoints, firewall rules, DNS entries, certificates, service accounts, API contracts, monitoring integrations, tickets, and vendor changes.
This step turns prepare dependency endpoints and operations into a controlled decision: create the governed destination before moving business workload. In the public, legal, and nonprofit services context, the work follows the journey from “retain records and provide status transparently” through document, workflow, payment, and notification platforms. The protected business boundary is case, application, document, or donor records. The relevant project scope is concrete: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Apply accessible end-to-end journey testing to address the risk that workflow and payment status diverge from the issued outcome; judge the result using case age and workflow backlog.
- 01Readiness inputRetain records and provide status transparently with public or partner identity services
- 02Prepare dependency endpoints and operationsProvision target environments from versioned modules and activate policy, identity, connectivity, logging, security, budget, and recovery foundations
- 03Control pointRecord integrity, retention, and legal-hold validation
- 04EvidenceDependency readiness matrix, Connectivity and support tests using Azure Monitor, Key Vault, Azure App Service
- 05Exit decisionEvery dependency required by the pilot is reachable, authenticated, monitored, owned, and safe to activate. Confirm record-integrity and payment reconciliation.
- Apply this step to the source and destination path for “authenticate or identify the participant”. Identify records, finance, reporting, and archival systems, decision, approval, and payment evidence, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Azure Monitor, Key Vault, Azure App Service, Azure to provision target environments from versioned modules and activate policy, identity, connectivity, logging, security, budget, and recovery foundations. Project scope for this action: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Keep record integrity, retention, and legal-hold validation active throughout transfer, validation, and decision-making.
- Capture Dependency readiness matrix, Connectivity and support tests, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires submission and decision completion rate to support the intended result: established a governed, supportable cloud CRM platform, without allowing a change weakens accessibility, transparency, or separation of duties.
- Dependency readiness matrix
- Connectivity and support tests
Every dependency required by the pilot is reachable, authenticated, monitored, owned, and safe to activate.
Phase 04
Prepare workload and data
Remediate compatibility, design data movement, group waves, and create detailed cutover and rollback procedures.
25Remediate workload compatibilityOwner: Application engineering and platform specialists+
Update unsupported operating systems, runtimes, libraries, paths, drivers, configuration, identity, storage, network assumptions, and platform integrations.
Remediate workload compatibility is where the team must make the application, data, dependencies, and operators cutover-ready. The implementation follows “authenticate or identify the participant” across records, finance, reporting, and archival systems. The protected business boundary is decision, approval, and payment evidence. Existing project evidence establishes the delivery context: Reconciled donation totals and retired legacy access after fundraising acceptance. Apply record integrity, retention, and legal-hold validation to address the risk that a change weakens accessibility, transparency, or separation of duties; judge the result using record-integrity and payment reconciliation.
- 01Readiness inputAuthenticate or identify the participant with document, workflow, payment, and notification platforms
- 02Remediate workload compatibilityRemediate compatibility, build transferable artifacts, configure replication, group safe waves, and write executable cutover and rollback runbooks
- 03Control pointMaker-checker workflow with immutable decision history
- 04EvidenceCompatibility backlog and fixes, Build and startup test results using Logic Apps, Power BI, Terraform
- 05Exit decisionThe workload starts in the target using supported components without relying on hidden source-environment behavior. Confirm availability, accessibility, and user-support demand.
- Apply this step to the source and destination path for “submit the application, case, document, or donation”. Identify accessibility, language, privacy, and regulatory controls, identity, consent, and communication history, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Logic Apps, Power BI, Terraform, Azure to remediate compatibility, build transferable artifacts, configure replication, group safe waves, and write executable cutover and rollback runbooks. Project scope for this action: Reconciled donation totals and retired legacy access after fundraising acceptance. Keep maker-checker workflow with immutable decision history active throughout transfer, validation, and decision-making.
- Capture Compatibility backlog and fixes, Build and startup test results, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires case age and workflow backlog to support the intended result: improved donor and gift data quality, without allowing a participant cannot complete a time-sensitive service journey.
- Compatibility backlog and fixes
- Build and startup test results
The workload starts in the target using supported components without relying on hidden source-environment behavior.
26Containerize or replatform where requiredOwner: Application, container, and platform engineering+
Create secure images or managed-platform definitions with non-root execution, external configuration, health probes, resource limits, immutable versions, and logging.
At this point, containerize or replatform where required must make the application, data, dependencies, and operators cutover-ready. The team traces the change through “submit the application, case, document, or donation”, including its reliance on accessibility, language, privacy, and regulatory controls and its effect on identity, consent, and communication history. The implementation anchor comes from the project’s recorded scope: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Apply maker-checker workflow with immutable decision history to address the risk that a participant cannot complete a time-sensitive service journey; judge the result using availability, accessibility, and user-support demand.
- 01Readiness inputSubmit the application, case, document, or donation with records, finance, reporting, and archival systems
- 02Containerize or replatform where requiredRemediate compatibility, build transferable artifacts, configure replication, group safe waves, and write executable cutover and rollback runbooks
- 03Control pointPrivacy-safe monitoring and accountable service escalation
- 04EvidenceSigned artifact or platform package, Security and runtime validation using Power BI, Terraform, Azure Monitor
- 05Exit decisionThe migrated package is reproducible, scanned, versioned, deployable, observable, and rollback-capable. Confirm submission and decision completion rate.
- Apply this step to the source and destination path for “validate completeness and eligibility”. Identify public or partner identity services, retention, legal-hold, and audit metadata, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Power BI, Terraform, Azure Monitor, Azure to remediate compatibility, build transferable artifacts, configure replication, group safe waves, and write executable cutover and rollback runbooks. Project scope for this action: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Keep privacy-safe monitoring and accountable service escalation active throughout transfer, validation, and decision-making.
- Capture Signed artifact or platform package, Security and runtime validation, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires record-integrity and payment reconciliation to support the intended result: protected recurring donation and financial reconciliation, without allowing records are lost, exposed, misrouted, or retained incorrectly.
- Signed artifact or platform package
- Security and runtime validation
The migrated package is reproducible, scanned, versioned, deployable, observable, and rollback-capable.
27Design the data migration methodOwner: Data architect, DBA, storage, and business data owner+
Select offline copy, backup/restore, replication, change data capture, export/import, transfer appliance, or staged synchronization by data set.
The practical purpose of design the data migration method is to make the application, data, dependencies, and operators cutover-ready. In the public, legal, and nonprofit services context, the work follows the journey from “validate completeness and eligibility” through public or partner identity services. The protected business boundary is retention, legal-hold, and audit metadata. The relevant project scope is concrete: Designed target identity, application, data, integration, reporting, security, backup, and support model. Apply privacy-safe monitoring and accountable service escalation to address the risk that records are lost, exposed, misrouted, or retained incorrectly; judge the result using submission and decision completion rate.
- 01Readiness inputValidate completeness and eligibility with accessibility, language, privacy, and regulatory controls
- 02Design the data migration methodRemediate compatibility, build transferable artifacts, configure replication, group safe waves, and write executable cutover and rollback runbooks
- 03Control pointAccessible end-to-end journey testing
- 04EvidenceData migration strategy, Dataset method and ownership matrix using Logic Apps, Power BI, Terraform
- 05Exit decisionEach data set has a compatible method, encryption, expected duration, bandwidth, validation, retry, freeze, and rollback rule. Confirm case age and workflow backlog.
- Apply this step to the source and destination path for “route review, approval, and payment where required”. Identify document, workflow, payment, and notification platforms, case, application, document, or donor records, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Logic Apps, Power BI, Terraform, Azure to remediate compatibility, build transferable artifacts, configure replication, group safe waves, and write executable cutover and rollback runbooks. Project scope for this action: Designed target identity, application, data, integration, reporting, security, backup, and support model. Keep accessible end-to-end journey testing active throughout transfer, validation, and decision-making.
- Capture Data migration strategy, Dataset method and ownership matrix, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires availability, accessibility, and user-support demand to support the intended result: established a governed, supportable cloud CRM platform, without allowing workflow and payment status diverge from the issued outcome.
- Data migration strategy
- Dataset method and ownership matrix
Each data set has a compatible method, encryption, expected duration, bandwidth, validation, retry, freeze, and rollback rule.
28Validate schema and platform compatibilityOwner: Database engineering and application owners+
Compare engines, versions, schema, collation, data types, indexes, procedures, extensions, identity sequences, permissions, and client drivers.
This step turns validate schema and platform compatibility into a controlled decision: make the application, data, dependencies, and operators cutover-ready. The implementation follows “route review, approval, and payment where required” across document, workflow, payment, and notification platforms. The protected business boundary is case, application, document, or donor records. Existing project evidence establishes the delivery context: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Apply accessible end-to-end journey testing to address the risk that workflow and payment status diverge from the issued outcome; judge the result using case age and workflow backlog.
- 01Readiness inputRoute review, approval, and payment where required with public or partner identity services
- 02Validate schema and platform compatibilityRemediate compatibility, build transferable artifacts, configure replication, group safe waves, and write executable cutover and rollback runbooks
- 03Control pointRecord integrity, retention, and legal-hold validation
- 04EvidenceCompatibility assessment, Schema remediation and test report using Terraform, Azure Monitor, Key Vault
- 05Exit decisionAll unsupported behavior is remediated or accepted with an executable workaround and regression coverage. Confirm record-integrity and payment reconciliation.
- Apply this step to the source and destination path for “issue the decision, receipt, permit, or service outcome”. Identify records, finance, reporting, and archival systems, decision, approval, and payment evidence, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Terraform, Azure Monitor, Key Vault, Azure to remediate compatibility, build transferable artifacts, configure replication, group safe waves, and write executable cutover and rollback runbooks. Project scope for this action: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Keep record integrity, retention, and legal-hold validation active throughout transfer, validation, and decision-making.
- Capture Compatibility assessment, Schema remediation and test report, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires submission and decision completion rate to support the intended result: improved donor and gift data quality, without allowing a change weakens accessibility, transparency, or separation of duties.
- Compatibility assessment
- Schema remediation and test report
All unsupported behavior is remediated or accepted with an executable workaround and regression coverage.
29Configure replication or staged transferOwner: Database, storage, and migration engineering+
Build encrypted connectivity, seed initial data, start incremental synchronization, monitor lag, protect credentials, and define resynchronization procedures.
Configure replication or staged transfer is where the team must make the application, data, dependencies, and operators cutover-ready. The team traces the change through “issue the decision, receipt, permit, or service outcome”, including its reliance on records, finance, reporting, and archival systems and its effect on decision, approval, and payment evidence. The implementation anchor comes from the project’s recorded scope: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Apply record integrity, retention, and legal-hold validation to address the risk that a change weakens accessibility, transparency, or separation of duties; judge the result using record-integrity and payment reconciliation.
- 01Readiness inputIssue the decision, receipt, permit, or service outcome with document, workflow, payment, and notification platforms
- 02Configure replication or staged transferRemediate compatibility, build transferable artifacts, configure replication, group safe waves, and write executable cutover and rollback runbooks
- 03Control pointMaker-checker workflow with immutable decision history
- 04EvidenceReplication or transfer configuration, Lag, throughput, and integrity dashboard using Logic Apps, Power BI, Terraform
- 05Exit decisionThe transfer remains stable at representative change rates and can reach the cutover RPO within the window. Confirm availability, accessibility, and user-support demand.
- Apply this step to the source and destination path for “retain records and provide status transparently”. Identify accessibility, language, privacy, and regulatory controls, identity, consent, and communication history, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Logic Apps, Power BI, Terraform, Azure to remediate compatibility, build transferable artifacts, configure replication, group safe waves, and write executable cutover and rollback runbooks. Project scope for this action: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Keep maker-checker workflow with immutable decision history active throughout transfer, validation, and decision-making.
- Capture Replication or transfer configuration, Lag, throughput, and integrity dashboard, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires case age and workflow backlog to support the intended result: protected recurring donation and financial reconciliation, without allowing a participant cannot complete a time-sensitive service journey.
- Replication or transfer configuration
- Lag, throughput, and integrity dashboard
The transfer remains stable at representative change rates and can reach the cutover RPO within the window.
30Group workloads into migration wavesOwner: Migration program, architecture, and business owners+
Sequence workloads by dependency, criticality, complexity, data gravity, team capacity, blackout periods, rollback coupling, and learning value.
At this point, group workloads into migration waves must make the application, data, dependencies, and operators cutover-ready. In the public, legal, and nonprofit services context, the work follows the journey from “retain records and provide status transparently” through accessibility, language, privacy, and regulatory controls. The protected business boundary is identity, consent, and communication history. The relevant project scope is concrete: Reconciled donation totals and retired legacy access after fundraising acceptance. Apply maker-checker workflow with immutable decision history to address the risk that a participant cannot complete a time-sensitive service journey; judge the result using availability, accessibility, and user-support demand.
- 01Readiness inputRetain records and provide status transparently with records, finance, reporting, and archival systems
- 02Group workloads into migration wavesRemediate compatibility, build transferable artifacts, configure replication, group safe waves, and write executable cutover and rollback runbooks
- 03Control pointPrivacy-safe monitoring and accountable service escalation
- 04EvidenceApproved wave plan, Wave dependency and resource schedule using Key Vault, Azure App Service, Azure SQL
- 05Exit decisionNo wave splits an inseparable dependency or exceeds available technical, business, vendor, validation, or rollback capacity. Confirm submission and decision completion rate.
- Apply this step to the source and destination path for “authenticate or identify the participant”. Identify public or partner identity services, retention, legal-hold, and audit metadata, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Key Vault, Azure App Service, Azure SQL, Azure to remediate compatibility, build transferable artifacts, configure replication, group safe waves, and write executable cutover and rollback runbooks. Project scope for this action: Reconciled donation totals and retired legacy access after fundraising acceptance. Keep privacy-safe monitoring and accountable service escalation active throughout transfer, validation, and decision-making.
- Capture Approved wave plan, Wave dependency and resource schedule, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires record-integrity and payment reconciliation to support the intended result: established a governed, supportable cloud CRM platform, without allowing records are lost, exposed, misrouted, or retained incorrectly.
- Approved wave plan
- Wave dependency and resource schedule
No wave splits an inseparable dependency or exceeds available technical, business, vendor, validation, or rollback capacity.
31Create cutover and rollback runbooksOwner: Migration lead with all resolver teams+
Write minute-by-minute prerequisites, owners, communications, freeze, backup, sync, shutdown, start order, routing, validation, decision, rollback, and escalation actions.
The practical purpose of create cutover and rollback runbooks is to make the application, data, dependencies, and operators cutover-ready. The implementation follows “authenticate or identify the participant” across public or partner identity services. The protected business boundary is retention, legal-hold, and audit metadata. Existing project evidence establishes the delivery context: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Apply privacy-safe monitoring and accountable service escalation to address the risk that records are lost, exposed, misrouted, or retained incorrectly; judge the result using submission and decision completion rate.
- 01Readiness inputAuthenticate or identify the participant with accessibility, language, privacy, and regulatory controls
- 02Create cutover and rollback runbooksRemediate compatibility, build transferable artifacts, configure replication, group safe waves, and write executable cutover and rollback runbooks
- 03Control pointAccessible end-to-end journey testing
- 04EvidenceVersion-controlled cutover runbook, Rollback runbook and call tree using Key Vault, Azure App Service, Azure SQL
- 05Exit decisionEvery action has owner, duration, command or procedure, evidence, dependency, stop condition, and safe reversal. Confirm case age and workflow backlog.
- Apply this step to the source and destination path for “submit the application, case, document, or donation”. Identify document, workflow, payment, and notification platforms, case, application, document, or donor records, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Key Vault, Azure App Service, Azure SQL, Azure to remediate compatibility, build transferable artifacts, configure replication, group safe waves, and write executable cutover and rollback runbooks. Project scope for this action: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Keep accessible end-to-end journey testing active throughout transfer, validation, and decision-making.
- Capture Version-controlled cutover runbook, Rollback runbook and call tree, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires availability, accessibility, and user-support demand to support the intended result: improved donor and gift data quality, without allowing workflow and payment status diverge from the issued outcome.
- Version-controlled cutover runbook
- Rollback runbook and call tree
Every action has owner, duration, command or procedure, evidence, dependency, stop condition, and safe reversal.
Phase 05
Pilot and rehearse
Use a representative pilot and timed rehearsal to validate tooling, performance, security, integration, recovery, evidence, and decision thresholds.
32Select a representative pilotOwner: Migration architect and business owner+
Choose a bounded workload that exercises meaningful network, identity, data, monitoring, deployment, integration, and support patterns without unacceptable blast radius.
This step turns select a representative pilot into a controlled decision: learn under representative conditions before production exposure. The team traces the change through “submit the application, case, document, or donation”, including its reliance on document, workflow, payment, and notification platforms and its effect on case, application, document, or donor records. The implementation anchor comes from the project’s recorded scope: Designed target identity, application, data, integration, reporting, security, backup, and support model. Apply accessible end-to-end journey testing to address the risk that workflow and payment status diverge from the issued outcome; judge the result using case age and workflow backlog.
- 01Readiness inputSubmit the application, case, document, or donation with public or partner identity services
- 02Select a representative pilotMigrate a meaningful pilot, validate technical and business paths, test performance, security and recovery, fix defects, and time the final sequence
- 03Control pointRecord integrity, retention, and legal-hold validation
- 04EvidencePilot rationale and scope, Pilot success and rollback criteria using Azure App Service, Azure SQL, Data Factory
- 05Exit decisionThe pilot produces reusable learning for later waves and has sufficient business availability for validation. Confirm record-integrity and payment reconciliation.
- Apply this step to the source and destination path for “validate completeness and eligibility”. Identify records, finance, reporting, and archival systems, decision, approval, and payment evidence, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Azure App Service, Azure SQL, Data Factory, Azure to migrate a meaningful pilot, validate technical and business paths, test performance, security and recovery, fix defects, and time the final sequence. Project scope for this action: Designed target identity, application, data, integration, reporting, security, backup, and support model. Keep record integrity, retention, and legal-hold validation active throughout transfer, validation, and decision-making.
- Capture Pilot rationale and scope, Pilot success and rollback criteria, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires submission and decision completion rate to support the intended result: protected recurring donation and financial reconciliation, without allowing a change weakens accessibility, transparency, or separation of duties.
- Pilot rationale and scope
- Pilot success and rollback criteria
The pilot produces reusable learning for later waves and has sufficient business availability for validation.
33Execute the pilot migrationOwner: Migration execution team+
Run discovery updates, infrastructure deployment, workload release, data transfer, dependency changes, traffic movement, validation, rollback readiness, and communications.
Execute the pilot migration is where the team must learn under representative conditions before production exposure. In the public, legal, and nonprofit services context, the work follows the journey from “validate completeness and eligibility” through records, finance, reporting, and archival systems. The protected business boundary is decision, approval, and payment evidence. The relevant project scope is concrete: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Apply record integrity, retention, and legal-hold validation to address the risk that a change weakens accessibility, transparency, or separation of duties; judge the result using record-integrity and payment reconciliation.
- 01Readiness inputValidate completeness and eligibility with document, workflow, payment, and notification platforms
- 02Execute the pilot migrationMigrate a meaningful pilot, validate technical and business paths, test performance, security and recovery, fix defects, and time the final sequence
- 03Control pointMaker-checker workflow with immutable decision history
- 04EvidencePilot execution timeline, Step evidence and defects using Azure Monitor, Key Vault, Azure App Service
- 05Exit decisionThe pilot completes using the runbook and every deviation becomes an owned template, automation, or design improvement. Confirm availability, accessibility, and user-support demand.
- Apply this step to the source and destination path for “route review, approval, and payment where required”. Identify accessibility, language, privacy, and regulatory controls, identity, consent, and communication history, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Azure Monitor, Key Vault, Azure App Service, Azure to migrate a meaningful pilot, validate technical and business paths, test performance, security and recovery, fix defects, and time the final sequence. Project scope for this action: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Keep maker-checker workflow with immutable decision history active throughout transfer, validation, and decision-making.
- Capture Pilot execution timeline, Step evidence and defects, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires case age and workflow backlog to support the intended result: established a governed, supportable cloud CRM platform, without allowing a participant cannot complete a time-sensitive service journey.
- Pilot execution timeline
- Step evidence and defects
The pilot completes using the runbook and every deviation becomes an owned template, automation, or design improvement.
34Validate technical operationOwner: Application, platform, data, network, and SRE teams+
Verify health, configuration, connectivity, identity, runtime, logs, scaling, backup, scheduled work, queues, replication, failover, and management access.
At this point, validate technical operation must learn under representative conditions before production exposure. The implementation follows “route review, approval, and payment where required” across accessibility, language, privacy, and regulatory controls. The protected business boundary is identity, consent, and communication history. Existing project evidence establishes the delivery context: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Apply maker-checker workflow with immutable decision history to address the risk that a participant cannot complete a time-sensitive service journey; judge the result using availability, accessibility, and user-support demand.
- 01Readiness inputRoute review, approval, and payment where required with records, finance, reporting, and archival systems
- 02Validate technical operationMigrate a meaningful pilot, validate technical and business paths, test performance, security and recovery, fix defects, and time the final sequence
- 03Control pointPrivacy-safe monitoring and accountable service escalation
- 04EvidenceTechnical validation report, Platform and dependency sign-offs using Key Vault, Azure App Service, Azure SQL
- 05Exit decisionThe target has no unresolved critical functional, operability, security, or recovery defect. Confirm submission and decision completion rate.
- Apply this step to the source and destination path for “issue the decision, receipt, permit, or service outcome”. Identify public or partner identity services, retention, legal-hold, and audit metadata, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Key Vault, Azure App Service, Azure SQL, Azure to migrate a meaningful pilot, validate technical and business paths, test performance, security and recovery, fix defects, and time the final sequence. Project scope for this action: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Keep privacy-safe monitoring and accountable service escalation active throughout transfer, validation, and decision-making.
- Capture Technical validation report, Platform and dependency sign-offs, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires record-integrity and payment reconciliation to support the intended result: improved donor and gift data quality, without allowing records are lost, exposed, misrouted, or retained incorrectly.
- Technical validation report
- Platform and dependency sign-offs
The target has no unresolved critical functional, operability, security, or recovery defect.
35Validate integrations and business journeysOwner: QA, integration, and business process owners+
Run end-to-end journeys across upstream and downstream services, asynchronous paths, data reconciliation, reports, notifications, and operational procedures.
The practical purpose of validate integrations and business journeys is to learn under representative conditions before production exposure. The team traces the change through “issue the decision, receipt, permit, or service outcome”, including its reliance on public or partner identity services and its effect on retention, legal-hold, and audit metadata. The implementation anchor comes from the project’s recorded scope: Reconciled donation totals and retired legacy access after fundraising acceptance. Apply privacy-safe monitoring and accountable service escalation to address the risk that records are lost, exposed, misrouted, or retained incorrectly; judge the result using submission and decision completion rate.
- 01Readiness inputIssue the decision, receipt, permit, or service outcome with accessibility, language, privacy, and regulatory controls
- 02Validate integrations and business journeysMigrate a meaningful pilot, validate technical and business paths, test performance, security and recovery, fix defects, and time the final sequence
- 03Control pointAccessible end-to-end journey testing
- 04EvidenceIntegration test pack, Business validation and reconciliation using Azure Monitor, Key Vault, Azure App Service
- 05Exit decisionCritical journeys produce correct business and data outcomes across every target dependency. Confirm case age and workflow backlog.
- Apply this step to the source and destination path for “retain records and provide status transparently”. Identify document, workflow, payment, and notification platforms, case, application, document, or donor records, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Azure Monitor, Key Vault, Azure App Service, Azure to migrate a meaningful pilot, validate technical and business paths, test performance, security and recovery, fix defects, and time the final sequence. Project scope for this action: Reconciled donation totals and retired legacy access after fundraising acceptance. Keep accessible end-to-end journey testing active throughout transfer, validation, and decision-making.
- Capture Integration test pack, Business validation and reconciliation, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires availability, accessibility, and user-support demand to support the intended result: protected recurring donation and financial reconciliation, without allowing workflow and payment status diverge from the issued outcome.
- Integration test pack
- Business validation and reconciliation
Critical journeys produce correct business and data outcomes across every target dependency.
36Run performance, security, and recovery testsOwner: Performance, security, continuity, and engineering teams+
Test representative and peak load, scaling, failover, restore, vulnerability, identity, segmentation, encryption, resilience, and operational response.
This step turns run performance, security, and recovery tests into a controlled decision: learn under representative conditions before production exposure. In the public, legal, and nonprofit services context, the work follows the journey from “retain records and provide status transparently” through document, workflow, payment, and notification platforms. The protected business boundary is case, application, document, or donor records. The relevant project scope is concrete: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Apply accessible end-to-end journey testing to address the risk that workflow and payment status diverge from the issued outcome; judge the result using case age and workflow backlog.
- 01Readiness inputRetain records and provide status transparently with public or partner identity services
- 02Run performance, security, and recovery testsMigrate a meaningful pilot, validate technical and business paths, test performance, security and recovery, fix defects, and time the final sequence
- 03Control pointRecord integrity, retention, and legal-hold validation
- 04EvidencePerformance and resilience report, Security and recovery evidence using Azure App Service, Azure SQL, Data Factory
- 05Exit decisionMeasured target behavior meets the approved baseline, service objectives, RPO/RTO, and security gates. Confirm record-integrity and payment reconciliation.
- Apply this step to the source and destination path for “authenticate or identify the participant”. Identify records, finance, reporting, and archival systems, decision, approval, and payment evidence, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Azure App Service, Azure SQL, Data Factory, Azure to migrate a meaningful pilot, validate technical and business paths, test performance, security and recovery, fix defects, and time the final sequence. Project scope for this action: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Keep record integrity, retention, and legal-hold validation active throughout transfer, validation, and decision-making.
- Capture Performance and resilience report, Security and recovery evidence, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires submission and decision completion rate to support the intended result: established a governed, supportable cloud CRM platform, without allowing a change weakens accessibility, transparency, or separation of duties.
- Performance and resilience report
- Security and recovery evidence
Measured target behavior meets the approved baseline, service objectives, RPO/RTO, and security gates.
37Remediate pilot defectsOwner: Workload, platform, migration, and vendor teams+
Prioritize defects by cutover risk, correct code, infrastructure, data, process, monitoring, or documentation, and rerun affected tests.
Remediate pilot defects is where the team must learn under representative conditions before production exposure. The implementation follows “authenticate or identify the participant” across records, finance, reporting, and archival systems. The protected business boundary is decision, approval, and payment evidence. Existing project evidence establishes the delivery context: Designed target identity, application, data, integration, reporting, security, backup, and support model. Apply record integrity, retention, and legal-hold validation to address the risk that a change weakens accessibility, transparency, or separation of duties; judge the result using record-integrity and payment reconciliation.
- 01Readiness inputAuthenticate or identify the participant with document, workflow, payment, and notification platforms
- 02Remediate pilot defectsMigrate a meaningful pilot, validate technical and business paths, test performance, security and recovery, fix defects, and time the final sequence
- 03Control pointMaker-checker workflow with immutable decision history
- 04EvidenceDefect register and fixes, Regression and closure results using Data Factory, Logic Apps, Power BI
- 05Exit decisionNo open defect can cause failed cutover, data inconsistency, security breach, unsupported operation, or missed recovery target. Confirm availability, accessibility, and user-support demand.
- Apply this step to the source and destination path for “submit the application, case, document, or donation”. Identify accessibility, language, privacy, and regulatory controls, identity, consent, and communication history, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Data Factory, Logic Apps, Power BI, Azure to migrate a meaningful pilot, validate technical and business paths, test performance, security and recovery, fix defects, and time the final sequence. Project scope for this action: Designed target identity, application, data, integration, reporting, security, backup, and support model. Keep maker-checker workflow with immutable decision history active throughout transfer, validation, and decision-making.
- Capture Defect register and fixes, Regression and closure results, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires case age and workflow backlog to support the intended result: improved donor and gift data quality, without allowing a participant cannot complete a time-sensitive service journey.
- Defect register and fixes
- Regression and closure results
No open defect can cause failed cutover, data inconsistency, security breach, unsupported operation, or missed recovery target.
38Rehearse the production cutoverOwner: Cutover manager and all named operators+
Run the production sequence with realistic data volume, roles, tools, communication, checkpoints, durations, rollback, and evidence capture.
At this point, rehearse the production cutover must learn under representative conditions before production exposure. The team traces the change through “submit the application, case, document, or donation”, including its reliance on accessibility, language, privacy, and regulatory controls and its effect on identity, consent, and communication history. The implementation anchor comes from the project’s recorded scope: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Apply maker-checker workflow with immutable decision history to address the risk that a participant cannot complete a time-sensitive service journey; judge the result using availability, accessibility, and user-support demand.
- 01Readiness inputSubmit the application, case, document, or donation with records, finance, reporting, and archival systems
- 02Rehearse the production cutoverMigrate a meaningful pilot, validate technical and business paths, test performance, security and recovery, fix defects, and time the final sequence
- 03Control pointPrivacy-safe monitoring and accountable service escalation
- 04EvidenceTimed rehearsal report, Updated critical path and runbooks using Data Factory, Logic Apps, Power BI
- 05Exit decisionExpected cutover and rollback fit the approved window with contingency, and each operator has demonstrated the assigned action. Confirm submission and decision completion rate.
- Apply this step to the source and destination path for “validate completeness and eligibility”. Identify public or partner identity services, retention, legal-hold, and audit metadata, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Data Factory, Logic Apps, Power BI, Azure to migrate a meaningful pilot, validate technical and business paths, test performance, security and recovery, fix defects, and time the final sequence. Project scope for this action: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Keep privacy-safe monitoring and accountable service escalation active throughout transfer, validation, and decision-making.
- Capture Timed rehearsal report, Updated critical path and runbooks, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires record-integrity and payment reconciliation to support the intended result: protected recurring donation and financial reconciliation, without allowing records are lost, exposed, misrouted, or retained incorrectly.
- Timed rehearsal report
- Updated critical path and runbooks
Expected cutover and rollback fit the approved window with contingency, and each operator has demonstrated the assigned action.
Phase 06
Execute the cutover
Authorize the wave, freeze change, synchronize data, start dependencies in order, move traffic, reconcile outcomes, and make an evidence-based go/no-go decision.
39Authorize the migration changeOwner: Change authority, business, security, operations, and migration leadership+
Review readiness, test evidence, risk, staffing, dependency status, backups, communication, validation, rollback, and blackout constraints.
The practical purpose of authorize the migration change is to move service authority using explicit go, hold, and rollback criteria. In the public, legal, and nonprofit services context, the work follows the journey from “validate completeness and eligibility” through public or partner identity services. The protected business boundary is retention, legal-hold, and audit metadata. The relevant project scope is concrete: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Apply privacy-safe monitoring and accountable service escalation to address the risk that records are lost, exposed, misrouted, or retained incorrectly; judge the result using submission and decision completion rate.
- 01Readiness inputValidate completeness and eligibility with accessibility, language, privacy, and regulatory controls
- 02Authorize the migration changeAuthorize the wave, freeze change, protect recovery points, synchronize data, start dependencies in order, shift traffic, and reconcile outcomes
- 03Control pointAccessible end-to-end journey testing
- 04EvidenceApproved change and readiness checklist, Recorded go/no-go criteria using Azure SQL, Data Factory, Logic Apps
- 05Exit decisionAuthorization covers the exact wave, artifact, data, window, operators, target, and recovery plan. Confirm case age and workflow backlog.
- Apply this step to the source and destination path for “route review, approval, and payment where required”. Identify document, workflow, payment, and notification platforms, case, application, document, or donor records, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Azure SQL, Data Factory, Logic Apps, Azure to authorize the wave, freeze change, protect recovery points, synchronize data, start dependencies in order, shift traffic, and reconcile outcomes. Project scope for this action: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Keep accessible end-to-end journey testing active throughout transfer, validation, and decision-making.
- Capture Approved change and readiness checklist, Recorded go/no-go criteria, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires availability, accessibility, and user-support demand to support the intended result: established a governed, supportable cloud CRM platform, without allowing workflow and payment status diverge from the issued outcome.
- Approved change and readiness checklist
- Recorded go/no-go criteria
Authorization covers the exact wave, artifact, data, window, operators, target, and recovery plan.
40Freeze source change and capture recovery pointsOwner: Application, data, release, and business owners+
Stop deployments and business writes as planned, record source versions and configuration, take validated backups or snapshots, and confirm rollback reachability.
This step turns freeze source change and capture recovery points into a controlled decision: move service authority using explicit go, hold, and rollback criteria. The implementation follows “route review, approval, and payment where required” across document, workflow, payment, and notification platforms. The protected business boundary is case, application, document, or donor records. Existing project evidence establishes the delivery context: Reconciled donation totals and retired legacy access after fundraising acceptance. Apply accessible end-to-end journey testing to address the risk that workflow and payment status diverge from the issued outcome; judge the result using case age and workflow backlog.
- 01Readiness inputRoute review, approval, and payment where required with public or partner identity services
- 02Freeze source change and capture recovery pointsAuthorize the wave, freeze change, protect recovery points, synchronize data, start dependencies in order, shift traffic, and reconcile outcomes
- 03Control pointRecord integrity, retention, and legal-hold validation
- 04EvidenceFreeze confirmation, Protected recovery points and source baseline using Logic Apps, Power BI, Terraform
- 05Exit decisionNo untracked change can enter the source and every required rollback asset is current, protected, and restorable. Confirm record-integrity and payment reconciliation.
- Apply this step to the source and destination path for “issue the decision, receipt, permit, or service outcome”. Identify records, finance, reporting, and archival systems, decision, approval, and payment evidence, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Logic Apps, Power BI, Terraform, Azure to authorize the wave, freeze change, protect recovery points, synchronize data, start dependencies in order, shift traffic, and reconcile outcomes. Project scope for this action: Reconciled donation totals and retired legacy access after fundraising acceptance. Keep record integrity, retention, and legal-hold validation active throughout transfer, validation, and decision-making.
- Capture Freeze confirmation, Protected recovery points and source baseline, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires submission and decision completion rate to support the intended result: improved donor and gift data quality, without allowing a change weakens accessibility, transparency, or separation of duties.
- Freeze confirmation
- Protected recovery points and source baseline
No untracked change can enter the source and every required rollback asset is current, protected, and restorable.
41Complete final synchronizationOwner: Data and migration engineering+
Drain or pause writers, apply the final delta, monitor lag, reconcile counts and checksums, capture sequence state, and preserve transfer logs.
Complete final synchronization is where the team must move service authority using explicit go, hold, and rollback criteria. The team traces the change through “issue the decision, receipt, permit, or service outcome”, including its reliance on records, finance, reporting, and archival systems and its effect on decision, approval, and payment evidence. The implementation anchor comes from the project’s recorded scope: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Apply record integrity, retention, and legal-hold validation to address the risk that a change weakens accessibility, transparency, or separation of duties; judge the result using record-integrity and payment reconciliation.
- 01Readiness inputIssue the decision, receipt, permit, or service outcome with document, workflow, payment, and notification platforms
- 02Complete final synchronizationAuthorize the wave, freeze change, protect recovery points, synchronize data, start dependencies in order, shift traffic, and reconcile outcomes
- 03Control pointMaker-checker workflow with immutable decision history
- 04EvidenceFinal sync and lag report, Pre-cutover reconciliation using Azure SQL, Data Factory, Logic Apps
- 05Exit decisionData is within approved RPO, consistent at the agreed boundary, and safe to activate in the destination. Confirm availability, accessibility, and user-support demand.
- Apply this step to the source and destination path for “retain records and provide status transparently”. Identify accessibility, language, privacy, and regulatory controls, identity, consent, and communication history, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Azure SQL, Data Factory, Logic Apps, Azure to authorize the wave, freeze change, protect recovery points, synchronize data, start dependencies in order, shift traffic, and reconcile outcomes. Project scope for this action: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Keep maker-checker workflow with immutable decision history active throughout transfer, validation, and decision-making.
- Capture Final sync and lag report, Pre-cutover reconciliation, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires case age and workflow backlog to support the intended result: protected recurring donation and financial reconciliation, without allowing a participant cannot complete a time-sensitive service journey.
- Final sync and lag report
- Pre-cutover reconciliation
Data is within approved RPO, consistent at the agreed boundary, and safe to activate in the destination.
42Start target services in dependency orderOwner: Platform, data, application, and integration teams+
Activate network and identity, data, messaging, shared services, applications, scheduled processes, monitoring, and user entry points in the rehearsed order.
At this point, start target services in dependency order must move service authority using explicit go, hold, and rollback criteria. In the public, legal, and nonprofit services context, the work follows the journey from “retain records and provide status transparently” through accessibility, language, privacy, and regulatory controls. The protected business boundary is identity, consent, and communication history. The relevant project scope is concrete: Designed target identity, application, data, integration, reporting, security, backup, and support model. Apply maker-checker workflow with immutable decision history to address the risk that a participant cannot complete a time-sensitive service journey; judge the result using availability, accessibility, and user-support demand.
- 01Readiness inputRetain records and provide status transparently with records, finance, reporting, and archival systems
- 02Start target services in dependency orderAuthorize the wave, freeze change, protect recovery points, synchronize data, start dependencies in order, shift traffic, and reconcile outcomes
- 03Control pointPrivacy-safe monitoring and accountable service escalation
- 04EvidenceTarget activation log, Component health and version inventory using Power BI, Terraform, Azure Monitor
- 05Exit decisionEvery lower dependency is healthy and validated before dependent traffic or processing begins. Confirm submission and decision completion rate.
- Apply this step to the source and destination path for “authenticate or identify the participant”. Identify public or partner identity services, retention, legal-hold, and audit metadata, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Power BI, Terraform, Azure Monitor, Azure to authorize the wave, freeze change, protect recovery points, synchronize data, start dependencies in order, shift traffic, and reconcile outcomes. Project scope for this action: Designed target identity, application, data, integration, reporting, security, backup, and support model. Keep privacy-safe monitoring and accountable service escalation active throughout transfer, validation, and decision-making.
- Capture Target activation log, Component health and version inventory, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires record-integrity and payment reconciliation to support the intended result: established a governed, supportable cloud CRM platform, without allowing records are lost, exposed, misrouted, or retained incorrectly.
- Target activation log
- Component health and version inventory
Every lower dependency is healthy and validated before dependent traffic or processing begins.
43Move routing, DNS, and user trafficOwner: Network, platform, release, and business operations+
Change load balancer, gateway, proxy, DNS, endpoint, queue, schedule, or client routing using controlled cohorts and monitored checkpoints.
The practical purpose of move routing, DNS, and user traffic is to move service authority using explicit go, hold, and rollback criteria. The implementation follows “authenticate or identify the participant” across public or partner identity services. The protected business boundary is retention, legal-hold, and audit metadata. Existing project evidence establishes the delivery context: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Apply privacy-safe monitoring and accountable service escalation to address the risk that records are lost, exposed, misrouted, or retained incorrectly; judge the result using submission and decision completion rate.
- 01Readiness inputAuthenticate or identify the participant with accessibility, language, privacy, and regulatory controls
- 02Move routing, DNS, and user trafficAuthorize the wave, freeze change, protect recovery points, synchronize data, start dependencies in order, shift traffic, and reconcile outcomes
- 03Control pointAccessible end-to-end journey testing
- 04EvidenceTraffic change record, Propagation and telemetry snapshots using Azure Monitor, Key Vault, Azure App Service
- 05Exit decisionExpected users and integrations reach only the intended target and error, latency, and business metrics remain within thresholds. Confirm case age and workflow backlog.
- Apply this step to the source and destination path for “submit the application, case, document, or donation”. Identify document, workflow, payment, and notification platforms, case, application, document, or donor records, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Azure Monitor, Key Vault, Azure App Service, Azure to authorize the wave, freeze change, protect recovery points, synchronize data, start dependencies in order, shift traffic, and reconcile outcomes. Project scope for this action: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Keep accessible end-to-end journey testing active throughout transfer, validation, and decision-making.
- Capture Traffic change record, Propagation and telemetry snapshots, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires availability, accessibility, and user-support demand to support the intended result: improved donor and gift data quality, without allowing workflow and payment status diverge from the issued outcome.
- Traffic change record
- Propagation and telemetry snapshots
Expected users and integrations reach only the intended target and error, latency, and business metrics remain within thresholds.
44Reconcile data and business outcomesOwner: Business validators, data owners, QA, and finance where applicable+
Compare records, totals, balances, files, messages, reports, timestamps, user journeys, and exceptions between the migration boundary and target.
This step turns reconcile data and business outcomes into a controlled decision: move service authority using explicit go, hold, and rollback criteria. The team traces the change through “submit the application, case, document, or donation”, including its reliance on document, workflow, payment, and notification platforms and its effect on case, application, document, or donor records. The implementation anchor comes from the project’s recorded scope: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Apply accessible end-to-end journey testing to address the risk that workflow and payment status diverge from the issued outcome; judge the result using case age and workflow backlog.
- 01Readiness inputSubmit the application, case, document, or donation with public or partner identity services
- 02Reconcile data and business outcomesAuthorize the wave, freeze change, protect recovery points, synchronize data, start dependencies in order, shift traffic, and reconcile outcomes
- 03Control pointRecord integrity, retention, and legal-hold validation
- 04EvidenceSigned reconciliation report, Exception and remediation register using Key Vault, Azure App Service, Azure SQL
- 05Exit decisionCritical data and transactions are complete, accurate, unique, timely, and accepted by the accountable business owner. Confirm record-integrity and payment reconciliation.
- Apply this step to the source and destination path for “validate completeness and eligibility”. Identify records, finance, reporting, and archival systems, decision, approval, and payment evidence, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Key Vault, Azure App Service, Azure SQL, Azure to authorize the wave, freeze change, protect recovery points, synchronize data, start dependencies in order, shift traffic, and reconcile outcomes. Project scope for this action: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Keep record integrity, retention, and legal-hold validation active throughout transfer, validation, and decision-making.
- Capture Signed reconciliation report, Exception and remediation register, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires submission and decision completion rate to support the intended result: protected recurring donation and financial reconciliation, without allowing a change weakens accessibility, transparency, or separation of duties.
- Signed reconciliation report
- Exception and remediation register
Critical data and transactions are complete, accurate, unique, timely, and accepted by the accountable business owner.
45Make the go, hold, or rollback decisionOwner: Business owner and cutover commander+
Compare current technical, data, security, performance, business, support, time, and recovery evidence with documented decision thresholds.
Make the go, hold, or rollback decision is where the team must move service authority using explicit go, hold, and rollback criteria. In the public, legal, and nonprofit services context, the work follows the journey from “validate completeness and eligibility” through records, finance, reporting, and archival systems. The protected business boundary is decision, approval, and payment evidence. The relevant project scope is concrete: Reconciled donation totals and retired legacy access after fundraising acceptance. Apply record integrity, retention, and legal-hold validation to address the risk that a change weakens accessibility, transparency, or separation of duties; judge the result using record-integrity and payment reconciliation.
- 01Readiness inputValidate completeness and eligibility with document, workflow, payment, and notification platforms
- 02Make the go, hold, or rollback decisionAuthorize the wave, freeze change, protect recovery points, synchronize data, start dependencies in order, shift traffic, and reconcile outcomes
- 03Control pointMaker-checker workflow with immutable decision history
- 04EvidenceTimestamped decision record, Gate evidence and dissent or exception using Data Factory, Logic Apps, Power BI
- 05Exit decisionThe selected decision is authorized while the rollback path and operational window remain viable. Confirm availability, accessibility, and user-support demand.
- Apply this step to the source and destination path for “route review, approval, and payment where required”. Identify accessibility, language, privacy, and regulatory controls, identity, consent, and communication history, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Data Factory, Logic Apps, Power BI, Azure to authorize the wave, freeze change, protect recovery points, synchronize data, start dependencies in order, shift traffic, and reconcile outcomes. Project scope for this action: Reconciled donation totals and retired legacy access after fundraising acceptance. Keep maker-checker workflow with immutable decision history active throughout transfer, validation, and decision-making.
- Capture Timestamped decision record, Gate evidence and dissent or exception, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires case age and workflow backlog to support the intended result: established a governed, supportable cloud CRM platform, without allowing a participant cannot complete a time-sensitive service journey.
- Timestamped decision record
- Gate evidence and dissent or exception
The selected decision is authorized while the rollback path and operational window remain viable.
Phase 07
Stabilize and hand over
Observe the migrated workload intensely, resolve defects, transfer accountable operations, and confirm service targets under real usage.
46Run migration hypercareOwner: Migration, application, platform, data, network, and support teams+
Provide enhanced staffing and monitor technical and business signals, tickets, integration delays, data drift, cost, capacity, and user feedback after cutover.
At this point, run migration hypercare must prove the destination under real usage and transfer accountable ownership. The implementation follows “route review, approval, and payment where required” across accessibility, language, privacy, and regulatory controls. The protected business boundary is identity, consent, and communication history. Existing project evidence establishes the delivery context: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Apply maker-checker workflow with immutable decision history to address the risk that a participant cannot complete a time-sensitive service journey; judge the result using availability, accessibility, and user-support demand.
- 01Readiness inputRoute review, approval, and payment where required with records, finance, reporting, and archival systems
- 02Run migration hypercareRun enhanced monitoring, control defects, reconcile operations, confirm SLOs, complete knowledge transfer, and remove temporary access
- 03Control pointPrivacy-safe monitoring and accountable service escalation
- 04EvidenceHypercare dashboard and rota, Issue, trend, and decision log using Data Factory, Logic Apps, Power BI
- 05Exit decisionThe service sustains normal load for the agreed period and critical issues have clear owners and recovery paths. Confirm submission and decision completion rate.
- Apply this step to the source and destination path for “issue the decision, receipt, permit, or service outcome”. Identify public or partner identity services, retention, legal-hold, and audit metadata, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Data Factory, Logic Apps, Power BI, Azure to run enhanced monitoring, control defects, reconcile operations, confirm SLOs, complete knowledge transfer, and remove temporary access. Project scope for this action: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Keep privacy-safe monitoring and accountable service escalation active throughout transfer, validation, and decision-making.
- Capture Hypercare dashboard and rota, Issue, trend, and decision log, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires record-integrity and payment reconciliation to support the intended result: improved donor and gift data quality, without allowing records are lost, exposed, misrouted, or retained incorrectly.
- Hypercare dashboard and rota
- Issue, trend, and decision log
The service sustains normal load for the agreed period and critical issues have clear owners and recovery paths.
47Resolve post-cutover incidents and defectsOwner: Incident commander and responsible engineering team+
Triage by recent migration change, protect evidence, mitigate safely, reconcile affected data, communicate impact, and update migration patterns.
The practical purpose of resolve post-cutover incidents and defects is to prove the destination under real usage and transfer accountable ownership. The team traces the change through “issue the decision, receipt, permit, or service outcome”, including its reliance on public or partner identity services and its effect on retention, legal-hold, and audit metadata. The implementation anchor comes from the project’s recorded scope: Designed target identity, application, data, integration, reporting, security, backup, and support model. Apply privacy-safe monitoring and accountable service escalation to address the risk that records are lost, exposed, misrouted, or retained incorrectly; judge the result using submission and decision completion rate.
- 01Readiness inputIssue the decision, receipt, permit, or service outcome with accessibility, language, privacy, and regulatory controls
- 02Resolve post-cutover incidents and defectsRun enhanced monitoring, control defects, reconcile operations, confirm SLOs, complete knowledge transfer, and remove temporary access
- 03Control pointAccessible end-to-end journey testing
- 04EvidenceIncident and defect records, Corrective validation and learning using Terraform, Azure Monitor, Key Vault
- 05Exit decisionUser impact and data risk are removed and the same defect is prevented in remaining waves. Confirm case age and workflow backlog.
- Apply this step to the source and destination path for “retain records and provide status transparently”. Identify document, workflow, payment, and notification platforms, case, application, document, or donor records, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Terraform, Azure Monitor, Key Vault, Azure to run enhanced monitoring, control defects, reconcile operations, confirm SLOs, complete knowledge transfer, and remove temporary access. Project scope for this action: Designed target identity, application, data, integration, reporting, security, backup, and support model. Keep accessible end-to-end journey testing active throughout transfer, validation, and decision-making.
- Capture Incident and defect records, Corrective validation and learning, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires availability, accessibility, and user-support demand to support the intended result: protected recurring donation and financial reconciliation, without allowing workflow and payment status diverge from the issued outcome.
- Incident and defect records
- Corrective validation and learning
User impact and data risk are removed and the same defect is prevented in remaining waves.
48Transfer service ownership to operationsOwner: Migration lead, service owner, and support manager+
Handover architecture, inventory, dashboards, alerts, runbooks, access, vendors, backups, recovery, known errors, costs, SLAs, and escalation.
This step turns transfer service ownership to operations into a controlled decision: prove the destination under real usage and transfer accountable ownership. In the public, legal, and nonprofit services context, the work follows the journey from “retain records and provide status transparently” through document, workflow, payment, and notification platforms. The protected business boundary is case, application, document, or donor records. The relevant project scope is concrete: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Apply accessible end-to-end journey testing to address the risk that workflow and payment status diverge from the issued outcome; judge the result using case age and workflow backlog.
- 01Readiness inputRetain records and provide status transparently with public or partner identity services
- 02Transfer service ownership to operationsRun enhanced monitoring, control defects, reconcile operations, confirm SLOs, complete knowledge transfer, and remove temporary access
- 03Control pointRecord integrity, retention, and legal-hold validation
- 04EvidenceOperational acceptance, Runbook, CMDB, access, and support updates using Logic Apps, Power BI, Terraform
- 05Exit decisionOn-call staff independently detect, diagnose, restore, escalate, and operate the target against service objectives. Confirm record-integrity and payment reconciliation.
- Apply this step to the source and destination path for “authenticate or identify the participant”. Identify records, finance, reporting, and archival systems, decision, approval, and payment evidence, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Logic Apps, Power BI, Terraform, Azure to run enhanced monitoring, control defects, reconcile operations, confirm SLOs, complete knowledge transfer, and remove temporary access. Project scope for this action: Cleaned and mapped donor, gift, campaign, and recurring-payment data with exceptions. Keep record integrity, retention, and legal-hold validation active throughout transfer, validation, and decision-making.
- Capture Operational acceptance, Runbook, CMDB, access, and support updates, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires submission and decision completion rate to support the intended result: established a governed, supportable cloud CRM platform, without allowing a change weakens accessibility, transparency, or separation of duties.
- Operational acceptance
- Runbook, CMDB, access, and support updates
On-call staff independently detect, diagnose, restore, escalate, and operate the target against service objectives.
Phase 08
Retire and optimize
Decommission safely, remove obsolete access and cost, preserve required records, retest recovery, and measure the migration against its intended benefits.
49Approve source decommission readinessOwner: Business, data, security, application, finance, and platform owners+
Confirm retention, audit, reconciliation, rollback expiry, legal hold, dependency removal, contract, user, and operational requirements before retirement.
Approve source decommission readiness is where the team must remove legacy risk and realize the migration benefit. The implementation follows “authenticate or identify the participant” across records, finance, reporting, and archival systems. The protected business boundary is decision, approval, and payment evidence. Existing project evidence establishes the delivery context: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Apply record integrity, retention, and legal-hold validation to address the risk that a change weakens accessibility, transparency, or separation of duties; judge the result using record-integrity and payment reconciliation.
- 01Readiness inputAuthenticate or identify the participant with document, workflow, payment, and notification platforms
- 02Approve source decommission readinessArchive required evidence, decommission source assets safely, remove obsolete connectivity and licenses, retest recovery, right-size, and measure outcomes
- 03Control pointMaker-checker workflow with immutable decision history
- 04EvidenceDecommission approval checklist, Dependency and retention sign-offs using Azure App Service, Azure SQL, Data Factory
- 05Exit decisionNo active user, integration, recovery need, record obligation, or unresolved migration defect requires the source. Confirm availability, accessibility, and user-support demand.
- Apply this step to the source and destination path for “submit the application, case, document, or donation”. Identify accessibility, language, privacy, and regulatory controls, identity, consent, and communication history, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Azure App Service, Azure SQL, Data Factory, Azure to archive required evidence, decommission source assets safely, remove obsolete connectivity and licenses, retest recovery, right-size, and measure outcomes. Project scope for this action: Piloted representative campaigns and rehearsed final sync, validation, rollback, and communications. Keep maker-checker workflow with immutable decision history active throughout transfer, validation, and decision-making.
- Capture Decommission approval checklist, Dependency and retention sign-offs, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires case age and workflow backlog to support the intended result: improved donor and gift data quality, without allowing a participant cannot complete a time-sensitive service journey.
- Decommission approval checklist
- Dependency and retention sign-offs
No active user, integration, recovery need, record obligation, or unresolved migration defect requires the source.
50Archive, revoke, and decommission source assetsOwner: Source platform, data, identity, network, security, and asset teams+
Archive required records and configurations, revoke access and credentials, remove routing and monitoring, cancel licenses, wipe data safely, and dispose of assets.
At this point, archive, revoke, and decommission source assets must remove legacy risk and realize the migration benefit. The team traces the change through “submit the application, case, document, or donation”, including its reliance on accessibility, language, privacy, and regulatory controls and its effect on identity, consent, and communication history. The implementation anchor comes from the project’s recorded scope: Reconciled donation totals and retired legacy access after fundraising acceptance. Apply maker-checker workflow with immutable decision history to address the risk that a participant cannot complete a time-sensitive service journey; judge the result using availability, accessibility, and user-support demand.
- 01Readiness inputSubmit the application, case, document, or donation with records, finance, reporting, and archival systems
- 02Archive, revoke, and decommission source assetsArchive required evidence, decommission source assets safely, remove obsolete connectivity and licenses, retest recovery, right-size, and measure outcomes
- 03Control pointPrivacy-safe monitoring and accountable service escalation
- 04EvidenceDecommission execution record, Data disposal, access, and cost evidence using Data Factory, Logic Apps, Power BI
- 05Exit decisionSource services cannot receive production traffic, protected data is handled correctly, and obsolete cost and attack surface are removed. Confirm submission and decision completion rate.
- Apply this step to the source and destination path for “validate completeness and eligibility”. Identify public or partner identity services, retention, legal-hold, and audit metadata, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Data Factory, Logic Apps, Power BI, Azure to archive required evidence, decommission source assets safely, remove obsolete connectivity and licenses, retest recovery, right-size, and measure outcomes. Project scope for this action: Reconciled donation totals and retired legacy access after fundraising acceptance. Keep privacy-safe monitoring and accountable service escalation active throughout transfer, validation, and decision-making.
- Capture Decommission execution record, Data disposal, access, and cost evidence, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires record-integrity and payment reconciliation to support the intended result: protected recurring donation and financial reconciliation, without allowing records are lost, exposed, misrouted, or retained incorrectly.
- Decommission execution record
- Data disposal, access, and cost evidence
Source services cannot receive production traffic, protected data is handled correctly, and obsolete cost and attack surface are removed.
51Optimize and close the migrationOwner: Service owner, FinOps, SRE, security, and program leadership+
Right-size the target, tune scaling and storage, close risks, retest backup and DR, compare cost and service outcomes, document lessons, and update future wave standards.
The practical purpose of optimize and close the migration is to remove legacy risk and realize the migration benefit. In the public, legal, and nonprofit services context, the work follows the journey from “validate completeness and eligibility” through public or partner identity services. The protected business boundary is retention, legal-hold, and audit metadata. The relevant project scope is concrete: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Apply privacy-safe monitoring and accountable service escalation to address the risk that records are lost, exposed, misrouted, or retained incorrectly; judge the result using submission and decision completion rate.
- 01Readiness inputValidate completeness and eligibility with accessibility, language, privacy, and regulatory controls
- 02Optimize and close the migrationArchive required evidence, decommission source assets safely, remove obsolete connectivity and licenses, retest recovery, right-size, and measure outcomes
- 03Control pointAccessible end-to-end journey testing
- 04EvidenceBenefits and optimization report, DR retest, closure, and improvement roadmap using Logic Apps, Power BI, Terraform
- 05Exit decisionThe migration outcome is measurable, supportable, secure, recoverable, cost-owned, and formally accepted. Confirm case age and workflow backlog.
- Apply this step to the source and destination path for “route review, approval, and payment where required”. Identify document, workflow, payment, and notification platforms, case, application, document, or donor records, owners, durations, prerequisites, stop conditions, and the last safe reversal point.
- Use Logic Apps, Power BI, Terraform, Azure to archive required evidence, decommission source assets safely, remove obsolete connectivity and licenses, retest recovery, right-size, and measure outcomes. Project scope for this action: Inventoried donor records, duplicates, consent, gifts, campaigns, integrations, files, reports, and retention rules. Keep accessible end-to-end journey testing active throughout transfer, validation, and decision-making.
- Capture Benefits and optimization report, DR retest, closure, and improvement roadmap, source and target versions, reconciliation results, elapsed time, decision owner, and rollback readiness. Acceptance requires availability, accessibility, and user-support demand to support the intended result: established a governed, supportable cloud CRM platform, without allowing workflow and payment status diverge from the issued outcome.
- Benefits and optimization report
- DR retest, closure, and improvement roadmap
The migration outcome is measurable, supportable, secure, recoverable, cost-owned, and formally accepted.